-
June 2024 by Randi D.
I felt that I needed to change financial advisor. in addition I thought this location would be more convenient. When I walked in, they asked what I wanted in a financial advisor I told them. After waiting over a week a young man calls me and he has none of the credentials I wanted in a financial advisor. After a week the branch manager calls me (she admitted to forgetting about me). I get assigned someone else, after meeting with her, she is not someone I would have chosen for myself. We had a couple of meetings to assess risk factors and third meeting with another advisor after which she was still asking the same questions. She seemed unable to move forward. Well, I get called to the assistant manager Jason who is disciplining me. He is trying to tell me how responsible it is to assess risk factors, which I understand but hours on end. After a couple of emails he was just defending his coworker and was basically telling me to go somewhere else. So much for valuing the customer. In addition I also found out he was falsifying his documented notes. I now know they choose a financial advisor from a list who is up next, never leaving the customer to be part of the decision. Overall this location offers really bad customer service. I went from the pot to the frying pan in my decision to change. And this Jason should not be trusted.
-
April 2023 by L B
I wanted to open an account as we have an upcoming trip to Italy and several people recommended Charles Schwab for ease of currency withdrawls and savings on the foreign transaction fees. It seemed that the people at the front desk wanted me to open my account myself, which I guess I could have done, but not being tech savvy, was hoping they could do for me (or at least help me). I had hoped to open a joint account, but since I did not know my husbands SSN, assumed I could open a single account and then bring home the paperwork to add him and mail back in. They kept telling me that I could do this myself at home if I had a computer…seriously, it felt a little condescending, of course I have a computer. First I was brought a chrome book…then a stack of papers, it was frustrating to see that even if my husband was able to call me back while I was there to supply his needed SSN, they still would not have taken the forms I just spent time filling out to open an account as they would NOT have his signature! But again they told me I could do this on line, I could do this at home, I would not need his signature then…then what was the point of giving me all these papers to fill out?!? I have never worked so hard to give someone a large check in my entire life. I guess I will just open another banking account elsewhere….probably what they wanted me to do anyway.
-
April 2023 by Lisa B
I wanted to open an account as we have an upcoming trip to Italy and several people recommended Charles Schwab for ease of currency withdrawls and savings on the foreign transaction fees. It seemed that the people at the front desk wanted me to open my account myself, which I guess I could have done, but not being tech savvy, was hoping they could do for me (or at least help me). I had hoped to open a joint account, but since I did not know my husbands SSN, assumed I could open a single account and then bring home the paperwork to add him and mail back in. They kept telling me that I could do this myself at home if I had a computer…seriously, it felt a little condescending, of course I have a computer. First I was brought a chrome book…then a stack of papers, it was frustrating to see that even if my husband was able to call me back while I was there to supply his needed SSN, they still would not have taken the forms I just spent time filling out to open an account as they would NOT have his signature! But again they told me I could do this on line, I could do this at home, I would not need his signature then…then what was the point of giving me all these papers to fill out?!? I have never worked so hard to give someone a large check in my entire life. I guess I will just open another banking account elsewhere….probably what they wanted me to do anyway.
-
March 2023 by Katie C.
They treat their employees like crap. Do not Recommend a company who doesn't value employees.
-
June 2019 by Jim L
With them several years. Anything on the internet works smoothly and rates for trades and services are excellent.Personal financial consultant probably really ok if you are a high end investor.
-
June 2018 by Thomas Hennessey (Tom)
I initially chose Charles schwab, because of the consistency of satisfactory ratings on the mobile app. I've since been very pleased with the uniform excellence in customer service. There is a palpable sense of loyalty to customers.
