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February 2024 by Sydney B.
Great carwash and great service! I love being able to watch as my car is receiving an exterior wash and how they pay attention to detail with the interior clean.
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January 2024 by Bryce Parker
Free air was a blessing to us today.
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January 2024 by Yoel Martinez
Good fuel price
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August 2023 by Katherine T.
Went in looking for a quick wash, ended up buying their "The Whole Thing" package. My car was sparkling, inside and out! They vacuumed up all the sand that was leftover from a vacation (my least favorite chore). Took about 20 min but there is a waiting room. My back wiper blade did come off in the wash, but Brooke and Andrew handled the situation beautifully! Waterway is fully reimbursing the replacement, no questions asked!! Will definitely be returning. Great people, great wash!
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August 2023 by Jessica D.
Service has been declining, prices have been going up, and current managers are not supportive of their staff. Used to be my go to car wash.
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July 2023 by G C.
Horrible customer service. I pulled up with my membership tag and the guy just shook his head saying we don't take those. What's the point of having one of you can't use it? Not nice, not I'll send you through with a basic was just this one time. Also people are impossible to reach. Horrible service most often.
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June 2023 by Shelli P.
This waterway is horrible. I was told by the "manager" that they are not a detailing place, they only wipe down to the best of their ability. I paid for the highest level of service. I had to point out things that were easily wipeable with my finger! He stated many of the dirt was due to sunscreen, sorry sir you are wrong. He also stated that he thought my car got egged. Again sir you are wrong. Other waterways do better. Do NOT go here unless you want to be ripped off. The manager is not customer service oriented nor does he care that you are not pleased with the service.
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June 2023 by Alyeh M.
The interior cleaning is a scam. When I pointed out all the spots that they had not touched and the smudge on the screen, he told me they are not detailing and I could not expect 100%. They charged $44. I am uploading p
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May 2023 by Katie R.
I had to tell them to wipe down my seats and they didn't touch my trunk in my suv. It was full of dirt.
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April 2023 by Sparkle W.
It was my first visit and was a bit out of the way for me, but it was completely worth the drive. I was delighted with the friendly service at Waterway Carwash! The service was also speedy for the price. Therefore I consider it unbeatable for an unlimited amount of quick exterior washes and interior vacuums. When I pulled up with my out-of-state license plates, the staff welcomed me to STL! And when I walked into the store to pay, the young lady greeted me to STL as well, stating her other co-worker had just told her that I drove in from out-of-state! Like seriously, where can you find a service like this today?!!! The staff is a rare treasure indeed! They also took the time to explain their membership programs in great detail to ensure I receive all the benefits that come with the monthly plan of my choice. They did miss a few spots, but as I said, the monthly membership is for unlimited quick interior washes and vacuums, not a full-blown interior detail. I honestly can not speak enough about how welcoming, professional, courteous, and efficient the young staff members are! I will be back!
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January 2023 by Scott C.
I've been a member for many years, but every year the price has gone up and the service has gone down. My schedule doesn't allow me to fully benefit from the membership, because I just don't have the time to go in often enough. But, I've continued to renew for the convenience. The staff is friendly and although they miss something every now and then, they will fix it as soon as you point it out. My problem with Waterway is they don't tell you what they are going to change half way through when you buy an annual membership , and it's always something to squeeze a little more out of you. For example, one year they decided to start charging a little more for trucks. The next year, they decided cleaning the mats would be an extra charge. Most recently, they decided to start limiting members to one air freshener instead of two. The fresheners are only $0.11 per piece on Amazon. It's a little thing, but a constant reminder that if they can figure out how to eek a few more cents out of you, they will. I'd rather them just charge me the extra $2.20 A YEAR it's costs them, so I can get what I want.
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November 2022 by Julie O.
Called to ask why my dash was still dirty/dusty and got some really negative attitude from the manager on duty after being transferred by a well meaning employee who I think expected him to be accommodating. Just disappointing. With all the car washes popping up I'm going to check out other places.
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June 2022 by Kim M
The gas prices shown are not accurate whenyou arriveat the station. Are almost same as those at other stations.
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June 2022 by C Jarvis
Not much help...
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March 2022 by Scott J.
Meh. I had a free coupon and I'm glad I didn't pay for it. I won't be back. Windows are "washed" (?) but really streaky. Vacuumed about as well as my 5 year old. (There we're visible crumbs on the back seat)