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August 2024 by Danny Knight
Do not buy online. You better check the vehicle out in person yourself before buying. Once you sign the papers they will not communicate with you.
Horrible communication from the start. I should have known when I couldn’t get the salesman to respond to me before the sale it was going to be the same after the sale. The truck didn’t have the equipment I specifically told him I wanted. They shipped the truck to me 10 hours away. No communication on when it would be coming until the night before. Hey, I’m the driver and I have your truck, I’ll be there at 8 in the morning. Shows up at 7am. Drops the truck and is gone. Then I realize it doest have the equipment I requested. After that I find out someone installed a gps tracker of some source under the dash, into the factory wiring. I asked 4 people how to remove it, the salesman, an internet sales guy and 2 managers. 3 of the 4 told me they would contact the dealer that installed it and get back to me. One of them told me to drive with it until I get an oil change. Not a single one offered any assistance in taking it off or ever followed up with me on how to remove it. Every time I start the truck this theft alarm under my dash goes off for about 20 seconds. Very annoying. I had to pay to have it removed locally. I will never buy another vehicle from them.
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August 2024 by aaron kressig
Friendly and always willing to work with you.
Was going on a trip and needed my oil and filter changed along with tire rotation.
Even though they where booked the worked me in. Service like this keeps me coming back. I know they can't always work me in, but they made it happen!
Thanks so much!
Aaron
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August 2024 by Brenda Terry
Shout out to Nolan! Thank you from the bottom of our hearts for what you have done for us! Our car buying experience with Nolan was phenomenal! Seamless and we were made aware of the process every step of the way! I needed help with a small item and he was on it! Thank you Jim Butler! From the service area to sales and finance everything you all do there exceeds my expectations. I am blessed to be able to shop local at one of the best dealerships around. Thank you!
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August 2024 by Destiney Joell'e
Please look at the other 1star reviews and believe them! This place doesn't care after they have your money. The sales manager Alex made that very clear when my 4 day old car was falling apart the 2 hour drive home. They ignored us for 3 days so we couldn't bring it back and he said "well it's yours now, the bank already sent us the money so if you drop it back off I'm just going to have it towed" this place is a complete joke. With people willing to do whatever to make a sale. Notice on all the other bad reviews for the past year they haven't responded...that says alot. Notice how so many other people mention how they were treated after buying the car. Please learn from our mistakes.
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August 2024 by Gary Maniaci
We bought a 2500hd from Matt,
He made the experience buying from Jim butler Chevy easy. Easy laid back environment took his time with us and explained the features of our purchase. The financing team was great as well
I believe Jason was working on ours ,
all and all we were very happy with our choice of driving over an hour away to purchase from them and we would do it again. Thank you Matt and Jason. Well done guys.
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August 2024 by TRAVIS W/ COLLISION XS
Great job, will recommend friends and family.
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August 2024 by April Myers
Amazing, I bought a vehicle 3 months ago, and was in an accident and Jim butler has helped me get right into a new vehicle. They have been 1000% helpful.
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August 2024 by Chelsea Bradshaw
Had a great experience with Jim Butler! My sales associate Brayden was super attentive, friendly, and knowledgeable. My finance coordinator Jason explained everything with great detail and he took the time to review and answer any questions I had. Whitney in the service department went above and beyond to assist with any questions or concerns when needed. Amazing customer service all around!!
Update: I’ve had the car less than 2 weeks and I’m having issues with engine light flashing... Taking it back tonight and will update on how this is taken care of. ? Update: It was a bad coil, Javon took care of it and had me in and out less than an hour.
UPDATE 3-4 months in having the car. Many issues later. The engine has seen to be blown after them selling me a lemon car. The owner before me ran it out of oil and I wasn’t aware until after purchasing when I found papers. This car has always had a slight tick until yesterday when the engine blew. This car has burned oil since I bought it 3 months ago, so I’ve stayed on the oil. I thought it was the exhaust. I believe they put some kind of thick oil in it to get it to stop ticking for the time being when I bought it. Not only this, I was pushed into this used card last minute as well which seemed weird to me at first. Now I know why.. I was an easy target for this lemon car. Please be aware of this place and the used cars. I am 23 and this just caused me huge financial anxiety. I have no clue what I’m going to do and I’m sick over the situation. My first car buying experience was pure hell here.
The used car manager was supposed to call me and “look” at it, but he’d have to quote me for anything they fix. He never called back.
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August 2024 by Stephen Coleman
I have had my roof patched from the car wash damage. No one seem to know anything about what to do if it didn’t work. It was almost like I don’t know anything about it. Couldn’t they have investigated it for me.? not totally their fault some the blame is on GM I know they know about the failed fix.
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July 2024 by Melanie Utterback
Service completed in time they said and helped me plan for my next service when needed! I appreciate the helpfulness! Thank you!!
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July 2024 by Nick Pohl
They are great and work with you when buying but once they get their money,trying to get ahold of anyone you actually need to with issues after purchase is horrendous. Never again will I ever purchase or recommend anyone purchase anything from here. Did business with them a couple times but now I'm gone
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July 2024 by Dave Samuel
Brayden Keller was awesome to work with! He made sure he knew what we were looking for as far as a truck and the price we wanted. He made the experience enjoyable, and I’d recommend anyone in the market to reach out to Brayden and Jim Butler Chevrolet in Centralia.
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July 2024 by Jeff Curry
Awsome people,service is great
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July 2024 by Joe Rarrat
Awesome service, drove 400 miles to purchase a truck from them.
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July 2024 by Robin Winkler
Got my oil changed and tires rotated . The staff was very friendly and service was excellent. Thanks
