-
February 2024 by Kaz
Day 2Horrible. I order 2 phones, paid off 2 phones, they couldn't run a card, couldn't provide a receipt. Then called the day after I finally got my phones with you owe us another 300+ or we shutting off your phones. Save yourself the trouble order online directly from Verizon.Day 3 of dealing with location. Started off very rough, however, Ricardo and another guy worked very hard to fix the situation. So I will raise my rating of them. Very frustrating overall but ended up good.If you have to go in here. Talk to Ricardo he is actually very helpful. He worked on it and got it done and saved me money. Ultimately turned out very well.
-
December 2023 by Jasmine Brown
My parents and I got upgrades from a Worker named Mortimer! He was super nice and very helpful and super patient with us! It was such a great experience with him and hope to work with him again soon!
-
December 2023 by Glass Bunch
Literally the worst purchasing/customer experience I’ve EVER had. I received a different response to questions/concerns with every person I spoke with. I spoke with the store associates and called customer service. No one was able to land on the same answer/solution twice. After hours of time wasted and at least a dozen phone calls to support a resolution was never found. They refused to help me. I spent thousands of dollars on new phones and new Service with Verizon and they literally refused to help after given numerous opportunities to do the right thing. I will be contacting an attorney.
-
December 2023 by Audrey Cook
After being a customer for 23 long years, I can confidently say that this company has lost it's integrity. With all of the hidden fees and the "in advance patment" they took out and told us nothing about, we are fed up and switching to Cricket.
-
October 2023 by Alex McDaniel
The people at this location are very rude and unprofessional. They tried to tell me I was lying about not receiving calls and didn’t do anything to resolve my issues after multiple visits. Would not recommend them to anyone.
-
August 2023 by Tana Howard
Maggie and Chad were rock stars. They spent time figuring out what I needed then set me up with their best recommendations and then transferred my data with a smile. Great little team
-
August 2023 by Jim Benson
Very good service. Very good explanation of my new phone and all of the options. Only down side is limited selection of phones.
-
June 2023 by Susan
After 2 days of frustration getting my ported number activated and no one helping, I met Chad at Verizon and he spent the time to help. He was amazing!
-
June 2023 by Susan Lyle
After 2 days of frustration getting my ported number activated and no one helping, I met Chad at Verizon and he spent the time to help. He was amazing!
-
April 2023 by Abbie Clayton
Great customer service!! Tiffani Miller helped me with setting my new phone up. She made the process go very smoothly. :)
-
March 2023 by Debby Lohman
Cydney was amazing! The most helpful person I've ever dealt with and such a joy to work with. Made the whole experience easy for me.
-
March 2023 by Doris Hedspeth
Chad, at the Cape Girardeau Verizon store ,was very helpful when we bought new phones. We had an excellent experience through his service. He was friendly and courteous.
-
March 2023 by Angelo Fiorino (Capt Applesauce's Mentor)
Cidney was very knowledgeable and shared excellent information with my wife and I, we left with two thumbs up and 5 stars for Cidney. Angelo Fiorino
-
February 2023 by Dalen Stewart
Great experience today! Tom set me up with a new iPhone 14 and a great promo. Really good store with good people!
-
February 2023 by Dick Hunter
I was helped out today by Cidney and she was patient and efficient with me. VERY happy with my experience!
