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July 2024 by Christy Murphy
Exceptional customer service. Brayden is amazing. He takes his time, goes over every aspect, and ensures everyone is satisfied before leaving. This is the best experience we have had in quite some time.
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June 2024 by Linda Moreland
Mortimer has been the best one here at the store that has ever helped me! And I’d give him a 100 stars if I could!
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May 2024 by Kathy Stegle
Mortimer Henderson assisted me during my last visit and he is very competent. I had been in 3x's with my issue not addressed. If he had not helped me, I would have stopped my service that day. He knows what he is doing and I will only work with him now if I can. He needs to be commended for going to bat for customers and ensuring they receive good service.
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April 2024 by Tim Simmons
We had an issue with our son’s phone on our account and he is in St Louis. His phone locked up and he went to Verizon in Richmond Heights and they told him they could not help him unless his name was added as account owner. (He has insurance on his phone). They did not offer any assistance at all.
He contacted us and we went into the Cape Girardeau store and Maggie helped us out. She went way out of her way to help with the issue. She took care of the issue and had a replacement phone through the insurance to him in less than 24 hours.
She did all this from the Cape Girardeau location and he was in St Louis…….
I can not say enough about the exceptional service we received from Maggie and the others in the Cape store.
Our son has her added as a contact in case he should need anything in the future!!
Cape store rocks at customer service!!!!!
Thank you Maggie and store team….
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March 2024 by Sunil Mungee
I am Verizon customer for last 20 years. Recently, had an issue, came to local store. Joseph the Rep. heard my issue and addressed with Tech support and was on call for couple of hours. Hats off to his commitment, dedication and caring for customer/s!
We need more and more people like Joseph!
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February 2024 by Kaz
Day 2Horrible. I order 2 phones, paid off 2 phones, they couldn't run a card, couldn't provide a receipt. Then called the day after I finally got my phones with you owe us another 300+ or we shutting off your phones. Save yourself the trouble order online directly from Verizon.Day 3 of dealing with location. Started off very rough, however, Ricardo and another guy worked very hard to fix the situation. So I will raise my rating of them. Very frustrating overall but ended up good.If you have to go in here. Talk to Ricardo he is actually very helpful. He worked on it and got it done and saved me money. Ultimately turned out very well.
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December 2023 by Jasmine Brown
My parents and I got upgrades from a Worker named Mortimer! He was super nice and very helpful and super patient with us! It was such a great experience with him and hope to work with him again soon!
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December 2023 by Ann Mills
Very friendly
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December 2023 by Glass Bunch
Literally the worst purchasing/customer experience I’ve EVER had. I received a different response to questions/concerns with every person I spoke with. I spoke with the store associates and called customer service. No one was able to land on the same answer/solution twice. After hours of time wasted and at least a dozen phone calls to support a resolution was never found. They refused to help me. I spent thousands of dollars on new phones and new Service with Verizon and they literally refused to help after given numerous opportunities to do the right thing. I will be contacting an attorney.
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December 2023 by Audrey Cook
After being a customer for 23 long years, I can confidently say that this company has lost it's integrity. With all of the hidden fees and the "in advance patment" they took out and told us nothing about, we are fed up and switching to Cricket.
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October 2023 by Alex McDaniel
The people at this location are very rude and unprofessional. They tried to tell me I was lying about not receiving calls and didn’t do anything to resolve my issues after multiple visits. Would not recommend them to anyone.
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August 2023 by Tana Howard
Maggie and Chad were rock stars. They spent time figuring out what I needed then set me up with their best recommendations and then transferred my data with a smile. Great little team
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August 2023 by Jim Benson
Very good service. Very good explanation of my new phone and all of the options. Only down side is limited selection of phones.
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July 2023 by Gary L
Don’t waste your time! If is not easy, they don’t want to help. Poor customer service!
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July 2023 by Brett Graham
Excellent service-got new phones from tom & the whole experience was very smooth.good store with good people
