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August 2023 by jane gilbert
I just wanted to share my experience given so many people had bad ones. I had chosen the new Kichler chandelier I wanted on another website, but before purchasing, decided to shop around to see if there were better prices. I hit upon the Kichler Superstore and just happened to hit it during their July 4th sale. I ended up getting the chandelier for $150 less, and I received it exactly when expected.I even called at one point because I misread the shipping update and was concerned it hadn't shipped yet. A very pleasant woman answered the phone and assured me it was on the way and was scheduled to be delivered the next. I then saw my stupid mistake in reading the update.All in all, I couldn't be happier with my purchase.
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October 2021 by Gwen Wertz
I bought 8 vanity fixtures that took some time to receive. Once I did receive them I determined that it was not what I thought and they would not work out. I followed the instructions after receiving my approve return label. The FedEx tracking indicates that the merchandise was received October 22, 2020 but I have yet to hear back from Kichler regarding my refund. I have called multiple times and left messages but I have not received a call back. This is very frustrating. I will never purchase anything directly from Kichler again. Their service is horrible.
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October 2021 by Brent Atkinson
Placed an order on 10/30. Credit card was charged immediately. Within 2 days, I received a confirmation that it had shipped. Good so I thought. Well, Fedex shows as never receiving the product to ship to me. Also, you cannot speak with anyone at this store. You go through a phone tree and then are asked to leave a message. They never return messages. Corrupt - stay away from this company!
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October 2021 by E B
AVOID ORDERING PRODUCT FROM THIS STORE: The vendor dropships product from the Kichler manufacturer. Neither the Kichler product manufacturer or the Kichlersuperstore steps up and works to resolve issues with product quality and shipping damage.
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October 2020 by JASON SAYLES
Very poor customer service. This store requires minimum purchases and will not accept returns. I wanted 4 light bulbs, they required that I order 12. I requested a return within their stated 60 time period with all contents in original packaging. I waited four days for a response to my return request, which they denied "due to the fact that it is an accessory. Per our policy, we can not take back any accessories or parts"Effectively, it is this companies policy to up charge their customers and refuse returns.
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October 2020 by Lauri Jenkins
Terrible customer service. Their prices are better than other internet sites, but it’s not worth it. I returned an item several weeks ago and have not received a refund, have not received an email confirming my return, no one answers any of the phone extensions, and some of the voicemails are full. They conduct business as though they are going out of business.
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October 2020 by I S
If there are questions forget it no one answers phone or returns calls. I paid way too much for this fixture. Never again
