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February 2024 by Deloris May
Well stocked store with friendly customer service.
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February 2024 by Diane Dixon
Great jewelry
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February 2024 by Kimberly C
I had a terrible experience trying to just exchange an item that was a Christmas gift for a different size. The associate asked me to get the receipt from the person who gave me the gift, which I thought was rude. I wasn't asking for money, only to exchange. I gave the number that the rewards/ order would have been under. They claimed to not have found anything. Fast forward to my friend having to go in and mysteriously they were able to pull the transaction up under her phone number which is the same that I had given. I felt like they gave me the run around including the manager or whoever the associate called for help. The return/ exchange policy is ridiculous and they don't try and work with you. Customer service has really gone downhill at this store.
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February 2024 by T J
They do not honor their return policy. I had a friend buy me a fragrance and I wanted to return it because it made me sick and switch it out for something else and pay the difference and they said no.""Without a receipt, items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item's lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher."
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February 2024 by Nature and Peace
I have to wait for 25 minutes for associates at jewelry department, she was busy with another transaction and even though 25 minutes she was just busy with same customer for talking! How much freaking time one person take for one transaction to complete? Reschedule your employee training for "How to do transaction in normal time!" I'm not going to recommend anyone to buy jewelry from there.
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February 2024 by Vaidehi Dalwadi
Waited for 25 minutes just to get someone at jewelry department, lady already working there was busy with existing customer said she is performing transaction ? didn't knew one purchase takes 25 minutes to go through. Beauty department associate came and apologize n mentioned she s not trained for jewelry but can ring up my other purchase. I went there with her in middle of my transaction she left to see brand new customer who was there checking out even though that customer didn't ask or call for help. I had to wait another 3 minutes to finish my payment and leave the store. Horrible experience would not like to go back there even if they try to give 5 star experience to each customer I didn't experience even one star customer service. Pathetic poorly trained staff knows well how to ignore valuable customers.
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February 2024 by Jenn Giza
Want to give a shout out to a wonderful employee who helped us! Diandra was amazing and she really went out of her way to help us and it was greatly appreciated!
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January 2024 by Katy H
I can find petite pants in this store in my size
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January 2024 by Ruth Graff
They were very busy with Christmas shoppers.One sales woman (wish i had gotten her name)was extremely friendly & helpful. Another, in a different area, was apparently not happy to be there & was not at all helpful or friendly, Christmas is not a happy time for everyone. The store itself was overstocked & shoppers are messy!!! Throwing things down rather than rehanging!!Dosen't anyone have manners anymore?
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January 2024 by Nancy Berry
I was shopping on Dec. 23. As I checked out I had trouble getting my JCPenney card accepted. Your associates, Mason and Maddy, were very patient and trouble shooted the problem. Maddy came up with a solution and my card went through without any further problems.
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December 2023 by Me Googler
Not enough help for holiday season. We didn't get to purchase the jewelry we picked out
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December 2023 by lisa spies
Customer service almost non existent. Can't reach any dept or operator when calling. Some clerks are males dressed as females in a very unprofessional manner. Sure has gone downhill since I worked there years ago!
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December 2023 by Nicholaus Ellis
Seems like they only put the cheap clothes on sale,A decent pair of pants shouldn't cost 60$What a rip off, you can keep it
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November 2023 by David Waun
Can usually find some good deals on clothes.
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October 2023 by Chas Johnson
Always have the best clearance.