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February 2024 by Joe Bass
Took too long to get waited on and I left.
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February 2024 by Donna M.
Justin was beyond helpful. We've been with T-Mobile over 19 years and he was so helpful! He is truly one of the best!!!
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February 2024 by Christian Wolff
Emily ordered a new phone for me under warranty and said it would be there in 3 to 5 days. I got it in 2. James transfered all of my data and photos from my old to new phone. He is very polite and professional and made sure my new phone was functioning before I left. The store is very clean and the merchandise is professionally displayed. I highly recommend this location.
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January 2024 by Femi Ogunjobi
I'd gone to a t-mobile store on 12370 St Charles Rock rd in Bridgeton, MO, because my phone stopped working and I needed a new phone.At the store, the salesperson asked what brought me to the store, and I told her.Then she asked how I wanted to pay for the phone, and I told her, "billing."She immediately told me they don't have any phone except flip phones.This salesperson never even bothered to ask for my name or if I was qualified for an upgrade.She then referred me to try another t-mobile store.I have been a t-mobile customer for over 2 decades. This is the worst service I've ever experienced.
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January 2024 by Gary S.
T-Mobile will make you very unhappy. They abuse their loyal customers with neglect and lack of accountability. The president's office is also deficient at solving the most basic problems and only offer excuses. Long time customer here leaving due to my experience with 611 and Mike Sievert's office-they simply don't care. Spend your money elsewhere if you desire value or respect.
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December 2023 by Tearia
Obadiah was an excellent rep. He answered all our questions and concerns
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December 2023 by Clyde Thompson
Shelsey was very helpful and knowledgeable about the service & equipment. She had a very positive attitude. I would recommend her to everyone!Keisha was also very nice and is a great manager.
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December 2023 by Jmarie5859 H.
My husband and I took our elderly uncle to T-Mobile in Bridgeton, MO to get a basic phone and an inexpensive plan for him to use. Shelsey was very helpful and pleasant to work with. She took her time with us and went above and beyond to make sure we were taken care of. After our uncle had their phone and plan established, she even helped my husband and I get a new pin for our T-Mobile Account. We had lost it and needed a new one. Great job Shelsey 5 + stars for you. :)
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December 2023 by Annie Lam
Shelsey was very nice and pleasant. She made our visit quick, simple and informative, we really appreciate that. Thank you very much, definitely recommend this place!!
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November 2023 by Stacey Flavin-Cave
This is a shout out to Justin. This man went above and beyond for us. When another associate pushed us off to customer care, Justin took it upon himself to assist. He worked with my husbands phone and was able to get it to charge again. He also showed compassion and empathy, when the other associate would rather us sit for over an hour and a half. Thank you Justin for your professionalism.
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October 2023 by Dennis Gordick
Shelesy was fantastic through the whole process. She was very knowledgeable and made us want to continue being customers here. She helped with finding the best deals that work for what we need. If I could rate higher I would
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September 2023 by Jason Blinks
Great customer service. Shelsey and Keisha was patient and extremely helpful. Asked all my questions and was very supportive.
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September 2023 by Daryl Hogbin
Over the years I have come to not have high expectations of cell phone store interactions. Often times the employees have been inexperienced and/or needed help with communicating details of the phones or plans. However, I can't say enough good things about Shelsey. Clearly very competent, experienced and efficient with top notch people skills. Was a great customer service experience.
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September 2023 by Dibrell Smith
Had a wonderful experience. Shelsey was awesome and extremely knowledgeable of everything I strongly recommend this store.
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August 2023 by Emily Alberts
Shelsey was awesome! Great customer service and a great experience!
