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February 2024 by Souleymane Sarr
Anytime I have a problem with my car these are the guys I see. Always polite and go out of their way to check your vehicle for any other problems as they fix it. It’s an easy in and out, never had a problem with their quality either they honestly are the best firestone in this area. They earned a lifetime customer for sure.
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January 2024 by Stan Zurosky
Great service. Dropped car off on Thursday for Friday service and they called Thursday before end of day said it was ready ahead of time. Who doesn't like that?
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January 2024 by Stanley Thomas
I recently had the pleasure of visiting Firestone in Maryland Heights, Missouri, for my tire and wheel needs, and I couldn't be more delighted with the exceptional service I received. From the moment I walked in, Eric, the associate, went above and beyond to ensure that my experience was nothing short of fantastic.On my first visit, Eric guided me through the process of selecting new tires, providing valuable insights into the options that best suited my vehicle. His expertise and friendly demeanor made the decision-making process seamless and enjoyable. What truly stood out was his proactive assistance in finding a reliable website for purchasing new wheels. Eric's dedication to ensuring I had all the information I needed for a comprehensive upgrade demonstrated a level of customer service that exceeded my expectations.It's not just about the products but the people, and Firestone in Maryland Heights has truly mastered the art of customer satisfaction. The atmosphere in the store is welcoming, and the staff creates an environment that fosters open and friendly conversation. It's evident that the team takes pride in making customers feel valued and comfortable.Having recently moved to Maryland Heights from Texas, finding a trustworthy and customer-oriented auto service center was crucial for me. Firestone has not only met but exceeded my expectations. The seamless process, combined with the friendly and knowledgeable staff, makes this Firestone location the best I've ever had the pleasure of visiting.In conclusion, my experiences at Firestone in Maryland Heights have been nothing short of exceptional. Eric's assistance, coupled with the overall welcoming atmosphere of the store, has made me a loyal and grateful customer. I highly recommend this Firestone location to anyone in need of top-notch tire and wheel services. Thank you for making my transition to this new location so much smoother!
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January 2024 by Matt Schoen
One of the coldest days of the years, low tire pressure light came on while driving to work. The manager checked and filled all 4 tires without hesitation putting me back on the road. I've had my vehicle serviced at this location, 3-4 times now and every time it was a pleasant experience.
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December 2023 by Tom Ledwon
The department mgr was very thorough, fast and knowledgeable by informing me of optional decisions to make. I followed his suggestion as it was the fairest for the problem correction.
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November 2023 by Kathleen Vallett
Fast efficient work
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November 2023 by Jacqueline James
Very pleasant and professional
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November 2023 by Ray G.
Absolutely rude, non-professional and lazy. Avoid this location at all costs. Bought 8 tires in the past few years and when I came in with a slow leak, the manager refused to take the tire and put on the spare. Instead, he said I should leave the car for a day. Seeing as I made an appointment to get tires on my other car a week prior and it took them TWO and a HALF HOURS to put them on the car, I was not going to leave my car "for a day" to fix a slow leak on one tire. The man was absolutely rude and non-professional. The MAJORITY OF THE BAYS WERE EMPTY WHEN I WAS THERE. He stood there shooting the breeze with a Missouri officer rather than do any work for a solid customer. Any place is better than this.
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October 2023 by Deanna Pearson-Keithly
Excellent service
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October 2023 by Dave D.
This location lacks communication big time. I was never notified my vehicle was done and it has been done for about an hour before I had to call and ask about it.
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September 2023 by joe hosk
Very combative on the phone and accused me of trying to scam them when I asked a simple question about my repair. Repair was not done properly so my question was legitimate. Basically lost a whole day of my time trying to get them to make a simple repair and still have to spend another day now taking it to another mechanic. Would not recommend using this particular location.
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September 2023 by Debbie Kersting
The entire staff are so friendly and knowledgeable. I know my car is receiving quality service when I go to Firestone. I've been coming here for years and feel they are very honest.
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September 2023 by Django Freeman
0199, Enterprise Storage lot uses this Firestone, Not Me, I HATE Firestone!
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July 2023 by Sha Jay
The customer service here is horrible, horrible, horrible! I got a flat tire 5 minutes away from this place. All I needed was for them to loosen the nuts on the tire in order for me to remove the tire. I was told that they did not have the tools to remove the nuts from the tire, which I knew was not true. So I drove not even 4 minutes to another tire place down the street from Firestone and the young men removed the flat tire, placed the spare tire on in at least 20 minutes. Firestone needs to be out of business if they do not have tools to remove a flat tire. They also need to take classes on how to treat their customers. You would think they already know how because they are older guys.
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May 2023 by Rishikesh Nalapur
I am happy with the customer service and how fast my car AC car was fixed. The team here are friendly, professional and experienced. I had missed checking the discounts on their websites but the technician on request applied discounts on the final invoice . Get here if you're in the area and/or in need of car repair or maintenance.
