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March 2024 by Marshay Allen
Horrible Customer Service, Worst experience ever at any location the drive thru person extremely rude and condescending. Need to update their menu on the drive thru!
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February 2024 by ashonda bass
Sunny Bharadh was awesome! My son wanted cotton candy ice cream when it was not in the display case. He pulled the ice cream out of the storage freezer made my son the happiest boy on earth!
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November 2023 by Michael S.
Ordered through the app and three minutes later my order was ready at the drive-thru window. There's a really tight lane there and turning into the small parking lot. MDepending upon the time of day and which way you're turning in or out, busy Rock Road can be challenging.
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September 2023 by Judy Byrd
Worst shakes ever! They were like milk, ridiculous at the cost of over $7.00 each, where"s the ice cream? Also they didn't have the flavors we wanted, no comparison to Steak n Shake or Dairy Queen for both price or taste!
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September 2023 by Cassandra S.
Great place! Ice cream and coffee in one!Staff was so friendly. Very clean store! They have a drive thru.They were dog friendly very nice to our puppy! Highly recommend this location.
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August 2023 by Jarlean Banks
The baskin-Robbins in Bridgeton on St. Charles Rock Road is horrible. This place need to be closed down. They are always out of everything
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July 2023 by Laretha Jackson
I know the franchise is minority owned but I’m done attempting to support the business. I have been trying to get an ice cream flavor that only BR carries and it’s been out of stock with several other flavors for over a month now. The owners are making it difficult for their staff to service the customers because it’s very frustrating when you cannot get what’s on the menu. The staff are unhappy and it’s not fair. If you cannot afford to provide the flavors that are advertised, please shut your business down.
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June 2023 by becki benz
I went to this location today after reading online that BR has dairy free flavors.When I asked what flavors were dairy free, they said all the had that was would be the fat free vanilla frozen yogurt. Hmmm... I read the ingredients and wow, it's frozen yogurt, very dairy full.What's more is that I did see the lemon sorbet, which the site has listed as dairy free. The staff had no idea what they had and at least 5-10 ice creams weren't labeled at all.Honestly, an "i don't know" would serve people with allergies far better than just lying about the selection....
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May 2023 by Steven Y.
Get my order wrong often (more than 50% of the time) and they always lock their door during operating hours. How does it make sense to force mobile orders to come through drive-thru? It makes the dive-thru line longer and when that line gets long people start turning around and leaving. FYI to the owner - these employees are costing you money both directly (as stated above) and indirectly (through damaging the brand's reputation).
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May 2023 by Antonio Edwards
Horrible location just starting to feel like the employees anit trying to work i have come 4 days straight wanting oreo shake and the store always claims there out theres no way your out of something for weeks thats not even on shortage
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March 2023 by Katie
I ordered a cake online & needed to cancel, I called the store several times and no ONE answered. I also called the overland location. Still no answer! I had to email the corporate office to get a refund. DO NOT ORDER OR BUY FROM THEM!!!
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March 2023 by Meg D.
Everyone at this location is so sweet! Patience is a virtue with anything in the world right now due to the heavy level of understaffing. It's not the workers' fault though, so they deserve to be treated with respect regardless. I have never had a problem here besides a typical drive-thru wait time. My drinks have always been correct, I've always been greeted with a smile and conversation, and my mood uplifted! This Dunkin' is so convenient when it comes to me getting to work, but the friendliness of the employees and correctness of my order(s) is really what keeps me coming back.
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January 2023 by Aleace The Great
This location is the worst! I ordered through DoorDash today and my order came all wrong and melted. And it wasn’t my dashers fault. Im never happy when I order from here. But this time was the worst and the last tim . You picked your job. Be good at it or quit.
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December 2022 by Sara M.
My son and I came for breakfast. Everyone was extremely nice. We got our food quickly. My son got a donut but I got the wake up wrap and hash browns. Both came out hot and fresh. Yummy!!
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November 2022 by Trish W.
Demetrious gave me great service today! He apologized for my wait... But he was running the whole store all by himself. My egg bites were delicious and my pumpkin latte made just the way I requested!! Thanks Duncan for making my day!