-
May 2024 by Kelly N.
Great move with arch movers! Antonia Keith and Chris were professional and efficient! really great customer service all around!
-
April 2024 by Raymond R.
Great service! Demetrious, Antonio and Chris were so helpful and made moving a great experience. They were so accommodating and positive through the move and it was a very long day for them. We were pleasantly surprised with the price considering how much we had to move! We are so grateful we found Arch Moving.
-
March 2024 by Shemi A.
They were able to accommodate my move with little notice. Communication was clear. They arrived promptly and finished the task in the quoted time. Great attitudes. Great work, Chris and Alex. You have my sincerest thanks.
-
February 2024 by Roni S.
Arch Moving provided the best moving service I have known. John and his team are exceptionally kind and friendly. My movers, Imani and Quentin, are two amazing humans. Everything was done with care. They never stopped moving and were efficient.
-
January 2024 by Chris D.
They were more than happy to provide the desired service, which was a two-bedroom move-out from two separate properties. The two people who were sent out, Keith and Adrien, arrived fifteen minutes early and completed everything well. Make sure you ask for mattress covers; the guys showed up with just shrink wrap, even though I verified this with the office on the day off. The value of the service, at $160 per hour was the cheapest in the city and was very remarkable considering that it was the dead of winter; yet, there were some things they could improve on, such as completely covering furniture that would be stored for later use.
-
January 2024 by Fay M.
Hire these guys! They moved my daughter into her new apartment in Tower Grove South. Amazing service, very reasonable pricing, fantastic people. Highly recommend!
-
December 2023 by Gina C.
Beware: Nightmare Moving Experience with Arch Moving Our move with Arch Moving turned into a harrowing ordeal that I wouldn't wish upon anyone. From the onset, it was clear that things were headed in the wrong direction. We had a tight schedule, needing to vacate our previous house on the same day we closed on our new one. However, the estimate provided was significantly lower than the actual requirements, and the absence of an in-person evaluation for truck needs led to disastrous consequences. What should have been a two-day move turned into a four-day saga due to constant back-and-forth trips caused by inadequate truck capacity. While I appreciate hard work, the tipping process became uncomfortable. We ended up shelling out an exorbitant $600 in tips alone throughout the move, only to discover that the crew lead, Marcel, pocketed a substantial tip meant for the team without sharing. The problems extended far beyond monetary issues. Numerous items were mishandled or damaged, including a Sony 76" television, broken coffee table, scratched hardwood floors, and the ultimate horror of the gate being left open, allowing our dogs to escape. The ensuing two-hour search in the neighborhood was distressing. Punctuality was a consistent issue; their late arrivals, were further compounded by the crew's fatigue and unpreparedness. They frequently forgot essential packing materials, resorting to haphazard methods like tearing tape with their teeth. One instance even required me to purchase my own boxes and packing paper, essentially taking on the role of a mover myself. The climax of this chaotic experience unfolded on the last day. The delayed arrival of the truck left us in a frantic rush, resulting in me physically assisting in the loading process and hastily cramming belongings into my own vehicle. Eventually, we had to call in additional help from I-800-Junk due to time constraints, forcing us to abandon sentimental items and quality furniture. Additionally, the lack of professionalism extended to conflicts between the Arch Moving crew and the 1-800 Junk team. I found myself unexpectedly mediating as tensions rose due to the Arch Moving crew using tools without permission, sparking unnecessary friction. During the chaos of the move, our efforts to communicate with Arch Moving were met with consistent silence. Despite numerous attempts through calls, messages, and attempts to escalate concerns to management, there was no response until the time came to sign the invoice post-move. Their disregard for our valid grievances highlighted their irresponsibility and added immense frustration to an already tumultuous experience. The stress and chaos caused by Arch Moving's incompetence lingered long after the move and even led to physical issues that required urgent medical attention. I urge anyone considering their services to think twice, as the repercussions of this ordeal have been profound and distressing. This move wasn't just an inconvenience; it was a nightmare that affected us deeply and continues to do so. Please, for your peace of mind, consider alternatives to spare yourself from a similar ordeal.
-
November 2023 by Zara Petkovic
Arch Moving did a fantastic job! They packed my kitchen as well as moving everything, and they were efficient, careful, and even asked where I wanted things in the new place. I couldn't be more pleased and will definitely hire them again anytime I move. Thanks y'all!
-
November 2023 by Brandon
Antonio and Joshua of Arch Moving did an amazing job of getting me moved into my new apartment. They were professional, efficient, diligent, and fast. I used them to move me from my 3rd story apartment with no elevator because moving in had been to much for me to handle! They made it look so easy! They were FANTASTIC! I really liked how friendly and personable they were, not only to me but to my dog. This experience was 100% stress free.
-
October 2023 by Mark Rolf
We recently moved and hired Arch Moving. I called them on a Saturday hoping they could move me that next Friday, which was also a holiday weekend. They agreed, and the price was great.On the day of the move, they called and said I would have two movers instead of three, but I was just happy they were able to move me with such short notice. And it being a holiday weekend, not a big deal.My movers were Anthony Slaughter and Jawon. They were great movers with Anthony leading the charge, with Jawon and him busting their rumps on a hot day. Anthony informed me of everything going on with the move throughout the day, and they did the work of three movers anyway.I was very happy with our movers and moving company. Anthony is the man, and made the move easy for me. I would definitely recommend Arch Moving (and have), and recommend Anthony as well!
-
October 2023 by Sydney Parker
Great customer service, they make sure that you know what is going on and what are the next steps in the moving process. I had 15 boxes and five rooms of furniture to move and it was about three hours and 30 minutes. We will be using this moving company again because we liked their employees and customers service.
-
September 2023 by Ronald G.
Dashaun and Josh are great. They arrived timely, very mannerable, and professional. They were extremely careful and completed the job with minimal disruptions. I would certainly be using this service again. Also, they offer discounts for veterans and first responders along with a senior citizen discount. It's rare that you find a company that looks out for those who protect our liberties and honor our elders, all at a great value.
-
September 2023 by John Schmerold
I recently had the pleasure of working with Arch Moving when our company, Katy Computer Systems, needed to relocate. Moving an IT services business is no small feat, given the sensitive equipment and the myriad intricacies involved. But Arch Moving handled the task with an unparalleled level of professionalism and efficiency.From the get-go, their team displayed thoroughness in understanding our needs. They took particular care with our workstations, and other vital equipment, ensuring that everything was packed securely and transported without a hitch. Their crew was punctual, communicative, and exceedingly courteous throughout the process.What stood out was their attention to detail. They seemed to anticipate potential challenges and had solutions ready, which was invaluable for ensuring that our business experienced minimal downtime. It was evident that they weren’t just moving boxes; they were safeguarding the backbone of our company.In conclusion, Arch Moving has set a gold standard for relocation services. Their commitment to excellence, combined with their expertise in handling IT-centric businesses, made our move seamless. I wholeheartedly recommend them to any business or individual in need of top-tier moving services.Well done, Arch Moving, and thank you for a job brilliantly executed.
-
September 2023 by Nidie Ewbank
Just had our big move today. Charles and Zac were amazing and professional. They helped us a lot and saved us a lot of stress. They were polite and hard working and we really appreciate them going above and beyond. It rained in the middle of the move and they still kept going. Thank you very much Charles and Zac!Arch Moving is definitely going to be our go to for big moving services adn will highly recommend to our friends. John Nickel who helped us schedule the move was very nice and patient with all our questions. They accomodated us rescheduling as well. They are great and with very reasonable prices.
-
August 2023 by Mark Winkelmann
Moving is a stressful process. Arch made it very easy to book and coordinate the process. The movers were right on time. Afterwards I received a call from the GM following up about my move. Respectable guy and company for that level of customer service. I’ll book Arch again next time I need STL movers!
