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December 2023 by Elizabeth Karches
Nice store with pretty tile products and display. Prices were very high. Service was decent although our sales person was spread thin and hasn’t followed up with a hard copy of our quote despite us emailing the request. Most likely will go a different direction for our project that is more cost efficient.
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November 2023 by Steve Sizemore
The sales staff is friendly, great products, and I would recommend them to anyone.
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November 2023 by hogan haake
Lots of cool options and design ideas. Very friendly and helpful staff.
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October 2023 by Cathy Bone
Love this shop. The displays help me see how tiles can be used and provide lots of ideas. Everyone that works there is so very helpful. If you are remodeling a kitchen or bath, this is a great place to check out.
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September 2023 by Ed Lahue
The initial service was great but we were told that all the tile is inspected but when our contractor open the boxes there was at least 25 broken tiles so we had to alter the project since we ran out of tile. We only had the contractor for a limited time so we wrapped the job and we contacted the Tile Shop later and they stated we would needed to bring the broken tile back but we would have had to delay project to reorder. Then when we brought back the unused trim pieces the clerk was very rude stating it was our fault. The issue is the tiles are not packed properly and are not inspected by the Tile Shop.
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July 2023 by Bridget Cunningham
Heather was really helpful! She helped us pick the perfect tile and gave us advice as first timer do-it-yourselfers. Thank you!
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June 2023 by John Gardner
Great service and tile selection! Call Gardner Contracting Services to help you with your tile installation.
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April 2023 by Jennifer P
Mike was super friendly and helpful but not pushy. He listened to what we were looking for and showed us the available options. We appreciated his great service today, even though we weren't purchasing anything!
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March 2023 by Cassandra S.
We came in over the weekend and just shopped! They store was very clean, was well organized and they offer everything from beginning to end of your project. Highly recommend for tile projects!
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March 2023 by JenniferShannon S.
Snippy rude salesman frustrated with the high pressure sales I left.
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January 2023 by Maria J.
Had a great experience working with Mary Zyk on our kitchen remodel. She was patient with my wife and I, provided important insights and was very professional.
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December 2022 by Emily Hunt
Mary was great to work with and a true professional. Mary was knowledgeable and helped us navigate supply chain issues from another tile store that was delaying our bathroom project by weeks. Mary took the time to walk us through the entire selection process, while continuing to check inventory for everything in the store she could get us that day.In the end, we had to wait on tile but it was the right choice because we essentially redesigned the entire look of our bathroom for the better. I hope this review gets Mary the recognition she deserves for a job well done.
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August 2022 by Margaret S.
We recently decided to rip out the flooring in our laundry room and replace with amazing tile. I headed to the Tile Shop on a rainy April Saturday morning and was helped by Emerson. I decided to go with a beautiful Laura Ashley ceramic tile. Emerson helped us by guiding us in selecting the right grout and caulking. The tile was delivered to the store within a few weeks and picking up was super easy. Several employees loaded up all the tile boxes for us. We didn't find a single broken tile. I ended up with one box of unopened tile and the return was so easy. It literally took just a few minutes and an employee even helped me get the tile from my car to the store. You have 90 days to return tile which I thought was pretty generous. Would absolutely return for future tile!
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July 2022 by Megan P.
UPDATE: They were not able to really refund me. I accepted a store credit begrudgingly. In regards to the response from the Business Manager below - fix the problem. Have quality products and admit to your mistakes. This crap product is still being sold, knowing it's bad, to unknowing customers. My first order for a 3" by 6" subway tile was shorted. It was sold as 100 tiles per box but I received 82 tiles per box. This was not realized until installation started 8 months later because there are 900 things accumulated for a renovation. After fighting with Tile Shop, they agreed the website had been wrong and provided new tile at no cost. The replacement tile from another manufacturer was badly cupped. All of it. These aren't 12" long tiles. They are small. We tried installing some and it was basket weaving badly. This is a $50k bathroom and I'm not accepting this crap. I ended up purchasing similar tile from another supplier. Tile Shop insists this was free tile and will not refund me. Then they insist the original tile was purchased last year and too long ago to refund (hello have you seen the state of contractor delays lately??) Basically they are telling me to eat the cost even though this is their error and bad product. After fighting, the store manager has instructed me to bring back the tile (AND boxes) and they will see what they can do. I asked if they will resell this bad product to someone else - YEP! She said they will! So good luck to you, future customers. My designer, C&M Interiors will be told of this and never use their products in designs again.
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April 2022 by charles walker
We've had good luck here finding the tiles we felt would work for our properties. It's nice to have staff available to assist you when you need it.
