Shoe Stores in Brentwood, MO

“This review is long overdue, but I wanted to share my deep appreciation for Melissa, one of the managers, and two other staff members whose names I can’t remember, unfortunately. : ( DSW (online) sent me the wrong size shoe, but by the time I received the order, my size was sold out. Melissa kindly said she would honor the price as soon as I found a different pair that was similar. More than that, she gave me great tips on shoe brands in terms of quality/longevity when I was at the store looking. She was warm, professional, and approachable!!! I left the store feeling happy. Such a simple thing, such a human thing, to have and appreciate an interaction with a kind person who knows her job and how to treat people well. I, for one, don’t want to live in a world in which we all stare at phones to do everything, including shopping. I like going into a place to look, touch, and see an item and solicit input from people with expertise. We won’t have those places if we don’t all support them!

Most importantly, we ALL need social connection for our well-being, and we all need social cohesion to live in a complex society, together. It’s not just about supporting a business or a store that you appreciate; it’s about how we all get along. And Melissa made a difference to me and how I felt, and I can carry that to the next person with whom I interact! This is why I appreciated her so much, and why I wanted to write this review even though it’s several months late. Thank you so very much, Melissa. Everyone reading this, go to this DSW. Talk to some fellow customers, and talk to the employees. You’ll be glad that you did. ?”

“I had an issue with a gift card here that was not the fault of the store's. The lovely manager was incredibly patient and did everything she could to help me, taking 45 minutes out of a busy day. She was unnecessarily apologetic and kind throughout the whole process.”

“I just wanted to take a moment to give a big shoutout to Shannise. She was incredibly helpful with my return and went above and beyond by providing insightful information about a promotion they had running, which ended up saving me money. Her exceptional customer service was truly refreshing, and I genuinely appreciate everything she did to assist me. Thank you, Shannise!”