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November 2023 by Mark Spewak
Robert & Ryan did an amazing job helping my wife & I buy a new mattress. In a day & age where customer service is lacking, this experience did not disappoint. Thanks!
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October 2023 by Mary Lou Callan
Stephen was extremely helpful in selecting the correct model of Tempur Pedic for me. It will be delivered in 2 days and I am excited to receive it.Thank you Stephen.
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September 2023 by Cole Wagner
Fantastic experience. Ryan was extremely helpful in making sure I got exactly what I needed. And at a good price too.
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September 2023 by SANDRA ALAIDI
Stephen has been a great adviser and help in explaining the product specifics, which made it easier to decide. In addtion took the time to go over the tangebles related to saleThat is why we go back to him.
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September 2023 by MrH
Ryan was amazing! He was very knowledgeable and allowed me to take my time throughout the store. He encouraged us to lay on the mattress and try them out as many times as we wanted. He was willing to work with us to make this commitment! I am very pleased with my experience and can’t wait for our mattress to be delivered
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September 2023 by Oluwatoyin Orebiyi
Ryan was great! I asked about a metal frame for a queen bed. He said they were in stock! Worked me up a deal, brought it to my car and the rest is history!
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August 2023 by Matt-Madison Winter
Needed a box spring and left a customer for life. Great service. Super easy. They didn’t have what I needed, but ordered it so I could pick it up the next day. Manager was awesome - great conversation with him. Very happy to be a customer of this location.
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August 2023 by Mark Froese
Joe the manager was very helpful, since it has been a very long time since I’ve purchased a mattress. Many variations available. Of course I bought a black beauty rest. Because I used to have a beauty rest and believe to be one of the best brands.
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August 2023 by E Be
Every time we need a bed, (which has been a shocking number of times - between adult kids and aging parents) Stephen at the Brentwood has always taken such good care of us! He wasn’t there today and Joe and Ryan were equally amazing! Everyone at this location is first rate - could not recommend more!!!
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August 2023 by 현애숙
This location is incredibly convenient for inspecting mattresses, and the salesperson's kindness and expertise made my shopping experience enjoyable. Thanks to their assistance, I found the perfect mattress for my family. I wholeheartedly recommend this establishment.
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August 2023 by Diana Thomas
Joe noticed I had some back pain and recommended a few different mattresses based on my interest. He was very professional and respectful of my concerns and needs. I would definitely recommend this store to my friends and family due to the service I received today.
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July 2023 by Jalilah Rashid
The gentleman that assisted me was knowledgeable, professional and kind and funny. Thanks to Brentwood mattress firm!
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July 2023 by Michelle W
Tyler C. did not listen to our needs and pushed us toward higher-priced mattresses. He talked too quickly and changed the subject numerous times. He promised things that he shouldn’t have, he didn’t listen, and he simply exhibited his need to make a big sale - he didn’t care about the customer. I hope he learns that people come first, even he does; we all do in life. It’s not the sale that is the most important thing, though it is important, it’s the service, the quality, and the information needed. Kelly, a manager, was able to correct the mess, and we are forever grateful to her and Todd (Todd was the first person to listen to us when we called to express what happened.) To MattressFirm Corporate: do not lose Kelly or Todd; THEY make you look great.
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July 2023 by Yolanda Payne
I’m a repeat customer. Mattress Firm never let me down.
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June 2023 by Carol R.
I wanted to get my partner a new bed because he is going into a memory care facility. I walked into the store thinking I would need it in 4 days and Tyler made sure I would get it. He also said that the mattress could be held on will call if necessary. Of course the plans had changed and so that is what happened. Tyler called me with follow up on the delivery process and everything followed a smooth path. The delivery department gave me a time the night before and 10 minutes before they arrived. They did a great job putting it together. The product is really great and wonderful for a person who needs physical and psychological support.I really was particularly impressed in the situation I was in to get such great service. Thank you Tyler for all the support you provided with the twists and turns this process can take. It would be a cinch with a "normal" mattress purchase!
