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April 2024 by Lisa C.
Good customer service inside store. Associates are there to assist but don't pester you for a sell. However they have the worst exchange and return ever! We have been long time customers since 2004 and have shopped at every store in the St. Louis area! We just discovered that they terminated us from the reward program because we made to many exchanges!!! We have a large family and frequently make large purchases and my husband is very picky and hard to fit. He normally exchanges 4 items a year. But the other 35 purchases our family makes every year are very rarely returned or exchanged.. It's their own crazy system that requires everything's on the receipt to be returned and then rebought when an exchange is made. Fix your damn system and don't penalize customers for needing to make an exchange. Oh and if you want to make a return, they want your receipt, driver's license and a pint of blood! Well maybe not the blood part! Looking for a new shoe store for our family. Corporate says we could get our rewards reinstated in another 6 months !!! They can take their reward system and stick it.... Oh, they took our ability to receive rewards away for a year and 1/2 for making over 4 exchanges in. a year!!!
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March 2024 by John Cody
The staff was awesome and very knowledgeable about the products they sell
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February 2024 by Leticia Mendez
Very friendly and great variety
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October 2023 by Robin Blount
One of best stores for shoes! Affordable prices and reward programs for regular customers. Sizes are sometimes limited but there is a free shipping option if you ask an associate!!! Back to School has BOGO deals!!! Name brands are always in stock
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August 2023 by Stephanie Daugherty
People there are friendly and very helpful
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September 2022 by Ericka Story
Amazing young lady that was on duty the day I went. I can't remember her name.
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September 2022 by Ria Goncalves
Didn't have much options for work shoes or flats but they did have lots of sports shoes
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May 2022 by Rhonda Houska
I was pleasantly surprised at all the help I received! I will definitely return because of it!
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April 2022 by Lenora Darrah
Can always find my grandsons great shoes they love to wear
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March 2022 by Joey Kirkland
The prices were good and i found shoes on sale bought more than planned very friendly and pleasant atmosphere nice sales Associates
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March 2022 by mark mills
Very friendly and helpful service. Limited men's selection
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February 2022 by Amy Athy
The sales associate was very kind and I love that they were able to order the boots I liked in my size and they will be shipped to my house for free!
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February 2022 by Joshua Manley
We came in to buy a new pair of shoes for our son (age 3.5). Indira was working and was so helpful to us and to the other customers in the store. Thank you, Indira!
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December 2021 by Ms. Jamie
I placed an order for fall boots in size 8, a popular size, there weren't any in the store. I received an e-mail stating my order had arrived. When I arrived at the location, the store manager looked high and low for the boots that were obviously sold to someone else. I now have to call a number and wait for someone to look for the boots a second time and approve a refund. More hassle than its worth. DSW next time. ugh.
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December 2021 by kimmy Niemann Beyer
Love their shoes. They are having a great sale. Customer service is really good!!! Love the boots I bought. They look good and are very comfortable!!!