Westlake Ace Hardware is a friendly and community-oriented store that offers a wide selection of products, especially outdoor cooking supplies, with about 25% of the store dedicated to grilling sauces, wood, and accessories. Customers appreciate the helpful and knowledgeable staff, who are often eager to assist and provide personal service, making shopping a pleasant experience. Unlike larger chain stores, Westlake has staff members who genuinely care and are willing to go the extra mile, such as helping with warranty repairs or offering advice on products. The store is large, clean, and well-stocked, but shoppers are advised to know what they are looking for or be prepared to seek help, as assistance may sometimes require walking back to the front of the store. The store also demonstrates a strong sense of community by supporting local initiatives, such as opening their parking lot to help visitors enjoy a new park. Multiple reviews highlight staff members like Carmelita and Shelby, who went out of their way to assist customers with repairs and product issues, showcasing the store’s caring attitude. Many customers prefer Westlake over larger competitors like Home Depot or Lowes, valuing the personal touch and friendly service. Overall, Westlake Ace Hardware is highly recommended for its helpful staff, community involvement, and wide product selection, making it a trustworthy and enjoyable place to shop.
Clean store and customer service is excellent. Employees are helpful and friendly.
September 2025
Little over priced but clean store w good customer service
October 2024
The Frankenpumpkin event was awesome. Kids absolutely loved it and enjoyed themselves. Went inside to browse and was asked by multiple employees if I need assistance. All the staff was super friendly and more than happy to help. Will definitely return for future purchases
