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March 2024 by Jerry Warren
This was the third time in a row that our room was not clean. Blood stains on the mattress pad, showers and bathroom floors not clean. We were moved to another room. We're told it was one of the best. It was a handicapped room. Tile floors in the indoor sun room were loose. One window shade wouldn't work. Complained to the front desk. Was told twice that the complaint was sent to the manager. Never heard anything from him. We are Platinum owners and this is how we are treated. Very disappointed.
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March 2024 by Roger Ingle
Rooms: Very nice and CLEAN!
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March 2024 by Lora Bilyeu
Mastercorp manager is on drugs .check out pictures.cross containments the laundry.Safety: Mastercorp pays $15per room it's n illusion nothing clean. Aaron is on drugs doesn't care make dirty beds
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March 2024 by Lori Britt
Rooms: Spacious rooms with full kitchens in some and kitchenettes in others. It's clean with all the amenities of home.
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March 2024 by Essene J
What an awesome place to stay! Hilton Grand Vacations and this place are both amazing =) Had mini golf for the kids as well as fun room and the rooms we stayed in were mini houses essentially/had everything needed from washer and dryer to full kitchen. Extremely nice place and stay Mahalo
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March 2024 by Beck kell
This was a beautiful resort to stay at. The people at the front desk were friendly and helpful.They actually clean the rooms here and you can tell. I only have 1 complaint. It is the resort fee.We had decided to extend our stay and they charged it to us again even though we had already paid for it. We will gladly stay here again.
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March 2024 by d hutch
The room was good for our family of 5. Our problem was that we had no hot water 3 out of the 4 days we were there. And were told if we wanted to take hot showers we could go to the pool area to do it there. We had 6 different maintenance people in and out for 3 days.Rooms: Ok.Safety: Ok
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March 2024 by Greg Monroe
Nearby activities: Minimal within walking distanceSafety: Ok, quiet, however presence of security vehicles were roaming the area frequently.Food & drinks: Minimal
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March 2024 by Mike Farho
Our room was fine. A little musty from all the rain and humidity. The outdoor hot tubs weren’t hot but the room’s jacuzzi tub was great.Rooms: Our room was clean, no musty smell this visit, and quiet. We prefer the units near the reception, rather than by the lake, because of the indoor pool in the main reception building.Nearby activities: This visit, the indoor spa was not working but the two outdoor spas were hot and clean.Safety: The security team is conscientious and helpful. We have an EV. They help us with transportation to the power plugs at the RV park next to their marina.Noteworthy details: We have an EV. The security team helps us with transportation to the free 15-40 power plug’s at the RV park next to their marina. You need your car’s charging unit with a 14-50 220v plug or a 110v plug.
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March 2024 by JoJo Bean
Enjoyed it, and it was more than enough space for my family. Keep in mind that this is a place for families, and children can be a little loud. It is their vacation too. The rooms/condos are not soundproof.Place is dated, and in some opinions, the place may require a renovation but not in my own opinion. The only thing that I required is that it be clean and free of pests, and it was.The only thing that I didn't care for is the $200 deposit hold in addition to payment for the room. Other than that, we enjoyed our stay and will probably visit again.
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March 2024 by Brandy Hood
Always friendly very
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March 2024 by Sarah Lehman
Rooms: Out dated decor, like an 80 y/o decorated it 30 years ago, HVAC inadequate, kitchenette the smallest I've seen. The microwave so small that many things don't fit in it. Only a queen size bed.
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March 2024 by erica k
An amazingly good value for the money! Great dock and pool.
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March 2024 by Ron Berry
Staying for 2 nights excellent experience.
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March 2024 by Derek Ballenger
Rooms are a little outdated and the indoor pool was closed during our stay but honestly, for the price, it was great! Cheaper than a hotel but offered more amenities. We’ll be back! It is a time share so if you’re renting a room from the outside they’ll try to sucker you into attending a time share presentation (pass on that) but that’s just part of it.
