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May 2023 by Pioneer61132389826
The property was beautiful. Loved the indoor design, waterfalls, trees, etc. food was excellent. Meeting rooms were very nice. Service was excellent and the rooms were a good size and very nice.
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May 2023 by Tina O
Fabulous views! Nice place, pet friendly, friendly staff, excellent food, no complaints, my husband and I went for an event. My husband and I had an enjoyable weekend! We are putting this on our return trip list.
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May 2023 by Annette M
Recognizing Jessee Boyd: First and foremost, thank you so much for the extraordinary service going above and beyond to assist us in the Mother's Day Brunch!! This was done over the phone without knowing the logistics and everything involved. I have travelled all around the World and to be very honest, your presentation over the phone and how you market your product as well as the event was beyond my expectations! My husband and I were overwhelmed and very impressed!!! I will certainly provide a Google Review and give you 5 stars!! It was truly also a pleasure meeting you over the phone and look forward to coming and being a part of this amazing event! Again, thank you so much!
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May 2023 by Jacqueline M
The property grounds were beautiful and well maintained. We had a great view of the lake with an outdoor balcony (paid for the upgraded room). The room itself was extremely disappointing for the price point and emphasis on “luxury”. The rooms are very outdated and the bathroom was very dirty. The tile floor had lots of grime and dirty that’s clearly been there for a while. Even the trash can had dust and filth on it that a simple clean and wipe down would take care of. The bonus was the indoor pool being open 24/7, that’s why I’m giving this a higher rating. The cafe and bar closed by 11 which I too thought was early for the weekend. The bartender made a comment about potentially closing at 10:30pm like it was her decision… so we felt obligated to leave sooner. The sweet shop closed very early too. Definitely a “one and done” experience for us. I won’t be back for what we received versus what we paid. The restrooms on the main entrance floor were also very neglected and dirty.
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April 2023 by Robin L
Beautiful accommodations, very friendly staff and the grounds and lake view are spectacular! It is located a couple of miles from downtown, which worked out great for us. I highly recommend the Chateau on the Lake. I would definitely stay here again!
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March 2023 by Jessica Sporleder
Sauna and steam room not on when we got there at noon. They came and turned them on but they were so cold to start out with they didn’t warm up before it was time for our service at 1:30. The co-Ed area is a small whirlpool tub. Relaxation rooms were bright and furniture was not comfortable. Massages were okay nothing special. Lights weren’t dimmed during massage. No aromatherapy oil was offered and the music playing was more like elevator music rather than relaxing spa music. Definitely not worth the price.
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February 2023 by Google user
Sauna and steam room not on when we got there at noon. They came and turned them on but they were so cold to start out with they didn’t warm up before it was time for our service at 1:30. The co-Ed area is a small whirlpool tub. Relaxation rooms were bright and furniture was not comfortable. Massages were okay nothing special. Lights weren’t dimmed during massage. No aromatherapy oil was offered and the music playing was more like elevator music rather than relaxing spa music. Definitely not worth the price.
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November 2022 by Geri JacobySmith
Disappointed. Mismanaged Spa, understaffed, under managed, needs to be deep cleaned. Outdoor waterfall still not working. Lost 1/2 our reservation for a couples massage?! Last time they blamed it on COVID, This place really needs to be turned around and fast, before they lose more staff and clients….
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August 2022 by Mary Ingersoll
Treatments were spectacular. Vitamin C facial and 80 minute custom massage. Providers were excellent.The spa space was lovely. Steam room, sauna, locker room, relaxation room were lovely.The pool and hot tub area were not as clean nor well maintained as they could have been. Seemed to be a forgotten area.
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June 2022 by Anthony L.
This was my first time staying here. This resort is really grand! They offer many amenities from valet parking to a parking garage, large lounge, sweet shop, restaurant and of course a spa. The only thing I'm going to ding them on is this: first time there and when I checked in I wasn't told of any of the amenities, where I could find anything or the times the lounge or restaurant were open or breakfast times. As my wife and I were looking around we did find a manager who even though he was busy with something else took the time to listen to my complaint and gladly told me where to find everything etc. Only after did my wife tell me his badge said he was actually the restaurant manager. Besides that little thing everything was great! The staff were all very polite and courteous. I liked everything from the huge atrium to the glass elevators to my room. The mattress, pillows and cover were just right! We only stayed two nights and didn't try the lounge, sweet shop or restaurant but I'd beat they were all great too. Resort is pet friendly as we saw several people check in with pets. I never heard any barking dogs or yelling kids or adults. Quiet and peaceful. If you're looking for a fancy place to stay with a nice view of the lake this is it.
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March 2022 by Dee L.
I stayed at the Chateau 19-20 Feb 22. The hotel definitely needs to be updated. Everything about the hotel is old. There is clearly evidence of disrepair. I stayed on the 6th floor. In the vending/ice room on that floor, there were no vending machines and the ice machine stopped working. I had to go to the 5th or 7th floor for ice and a vending machine. I had to pay a $25/day resort fee and taxes on that fee for the pool. The indoor pool area had broken tiles around the pool and to get the jets to work in the hot tub the maintenance man had to come and work his magic. That happened both days I used the hot tub. I was very disappointed in this hotel and will not stay there again.
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February 2022 by Denise Gomez
Our experience at the spa was amazing! We went as a group for my sisters birthday and every member was highly satisfied with their massages. We all left very relaxed! We also enjoyed all the included amenities. My only complaint was that the communication during the booking process is horrible! They never answer their phones and we were playing phone tag through voicemail the whole process. I then sent an email with all my group forms and got no response until I emailed them to see if they had got the forms. The forms were not viewable and if I wouldn’t have reached out then I would have never known. The communication was a head ache and if this wouldn’t have been such a hassle I would’ve given them a 5 star rating.
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January 2022 by Tina Clancy
We enjoyed the couples massage, very professional, and it was over priced but that was expected. We took advantage of the whirlpool offered but for only 5 minutes. My face stared to tingle, got red, and was swelling up. We quickly got out and showered because I didn't want it to get worse and ruin out trip. I was fine 15 minutes later. Still charged for the extra stuff that we couldn't use. I have never been allergic to anything, so it was very odd this happened. Staff was sympathetic
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January 2022 by jerelene askew
This spa had a pamphlet of there prices when I came by on Christmas Eve, and I asked the lady at the front desk are these prices which she claim they were , let say the prices were much cheaper than what we were charge on Sunday, December 26 , 2021 for three facials , three massages were a 900.00 dollars which were ridiculously over priced for limited services for a spa, no coffee, or tea , snacks besides peanuts when you are there all day, then they charge to use all amenities such as steam room and shower, this is crazy. We travel a lot , and we have never paid this much for spa, and we have been to some world class spa. The massages were not the best because some of the people were not certified therapists which my therapist was scared to give me a deep tissue or touch me , it was not the best experience and a waste of money, but we will never come back to this spa . again. The hospitality was not welcoming to certain ethnicity groups ; however, I think they were not used to certain groups coming to a spa. Never again , but enjoy those overpriced fees that we paid.
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November 2021 by jkell
Beautiful place, I think I may have just had a rough time. Spa experiences are heavily weighed on how good one’s masseuse is and if they listen to your request. I would go again but request someone else.
