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March 2024 by danielle boothe
Husband took our 7 yr old in after 11 am today. Donut case empty. 3 employees standing around. Nobody in restaurant. Nobody even acknowledge them. When I spoke to manager...rachelle..I beleive is what she said...she said they were very busy and had the nerve to hang up on me. When I called back she didn't even apologize. Will never take my child or family in there again. As I asked for corporates number...they gave me an automated insurance company and now I'm getting random calls.
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March 2024 by Danno
I have given them three chances in the last week. I have ordered iced coffee three times and they screwed it up three times. They are terribly slow and unorganized. One of the girls asked me to repeat my order four times. She couldn’t find the correct buttons on the screen and took about two full minutes to ring it up and still screwed it up. I’m not going back.
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March 2024 by Kensie Witzel
My order was completely wrong horrible place to go filled with idiots. I wouldn’t recommend it to anyone.
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March 2024 by don gray
Got an apple fritter and it wasn't that good.
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March 2024 by Camaro Lover
Lacey and lilly are both amazing! They’re always very attentive and always very nice and welcoming!! I’m a regular here and it’s the only Dunkin’ Donuts I will visit!
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March 2024 by kevin lawson
They do not make enough donuts and run out fast due to Krispy cream down the road from them is getting redone it's closed so more people are forced to choose between them or other donut place down the road from
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February 2024 by Lisa Riggs
Ive been to many many Dunkin Donuts and this one in Branson SUCKS!!! Donuts were the only thing good. Ordered a caramel iced latte, came with no cream and caramel on top. Lady sitting in an office chair to take orders, being rude to others. Big guy is very rude and they bicker back and forth with each other and the other employees. Sitting in here still just listening to them. It's ridiculous!!!!! How in the world is this place still open?!?!?!?! We will not be back. Do better Dunkin!!!!!
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February 2024 by Kristen Chilson
I wrote a 1 star review a couple years ago. Since then the entire staff has changed and I've noticed a huge improvement in the quality of customer service. The staff here truly care about improving the reputation of what dunkin used to be.
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February 2024 by Shelly Thunder
They got our order wrong, then was very rude about it and never apologized. Dunkin Donuts needs to have their employees trained in customer service.
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February 2024 by John Nicholson
Very helpful girl in the morning with offering
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February 2024 by Don Little
Rarely open during posted hours, no signs, online updates etc. Very limited Baskin-Robbins selection.
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February 2024 by Robin East
Good portions- great ice cream- smiling faces!!
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January 2024 by Allyssa Hoffman
This place is so unclean and disgusting. The bathrooms were worse than a rural highway gas station. The girl serving FOOD had the nastiest dandruff greasy hair and some what looked like dirt all over her forearm. Gross to think she’s the person serving food…
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January 2024 by Kelli Mann
I have never in my life see any employees sit in the chair and roll around and get what you need.. the one doing this looked at me when I got to the register I told her what I wanted she never said hello nothing just looked at me like I was the problem..then the big guy was yelling at another employee about getting back to the kitchen but never said a word about the one just rolling around in the office chair..so when I looked at the one rolling around I was going to say get up and take care of your customers..but before I did she got up because another customer was angry because he never got half his order..this was my first and last time ever coming here..very sad and very disrespectful place
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December 2023 by Stacy Winn
Maybe and just maybe they might make a smoothie 1 out of 5 times that you order one. It either we don't have the stuff the machine is broken or short staff and can't do it. For being a donut place they hardly ever have donuts at 1:30 in the afternoon. Should just be Baskins.
