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November 2023 by Joe Campbell
Staff is always polite and courteous. I've had only good experiences since I began using their services.
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October 2023 by The way the Hoagies role
Great place to rent a U haul trucks or trails, it's a heavy tow company and I'd use them for it to.
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May 2023 by Jessika Gallegos
Not only was the U-Haul old but nobody was there to give me the key. After going through the super long process via online that took me 15 minutes, then I had to call somebody to come and give me the key and they said they wouldn't be there for 20 minutes. Which by that time I had already cut into my time for renting the u-haul. So I did not rent it and I asked for a refund. Go to Budget. Cheaper and way nicer vehicles!
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January 2023 by Taylor Fisher
Call them and it just hangs up on me SMH guess I'll go to your competitors
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November 2022 by S C
Needed a 15ft. because of ramp. Called them the day before to verify everything. Dani said all is good. Got there and they didn't have my truck!!! Wanted to give me a 10ft.!!!! REALLY! WORST COMPANY EVER. THIS IS THE 2nd time they've done this! Renter Beware!!!!
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November 2022 by Industry Soundz (M.A.B.)
Great customer service
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July 2022 by Cameron Smith
Very easy to work with, got exactly what I needed!
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December 2020 by Chris Pickens
One word. TERRIBLE. The reservation was made several days ago online. Pick up was set for 10 this morning. The direction map on their website said they were located in KCMO. We drove there to find no uhaul. If you plug address into Google it goes to Blue Springs. So we arrive there to pick up the truck and there was no one there. It said to login to the site. Wife tried but location was not enabled on phone. She the got locked out of the account. She called in and they wanted to start reservation again and all the info from other one was not valid. Eventually got on with a manager who tried to start process again. By this time we had already been there for 2 hours and told her to cancel the application and she tried to give us a VIP whatever that is for a future rental.UHAUL WILL NO LONGER BE GETTING OUR BUSINESS.
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November 2020 by Tamesha Brown
Best experience hands down!! The staff are very friendly and knowledgeable and extremely professional!! I would definitely recommend!!
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September 2020 by Matt Shoaf
Friendly and helpful staff
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June 2020 by Michael Sesler
They were very pleasant, had what I needed and got me on my way quickly.
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March 2020 by suaveva Brown
There is a kind lady named Dani who works at U-Haul @ blue springs location. She is very professional ,calm, patient. She was able to help me get a truck but also she was able to explain things that I was unaware of. Out the kindness of her heart Dani stayed on the phone to make sure I got my confirmation # and also making sure all my needs were met. Dani let me know my options and the best way to go about getting a U-Haul . Thanks for the awesome customer service and your patience.
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January 2020 by Yo Mama
Friendly & Accurate
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April 2019 by MIKE JOHNSON
Very friendly and easygoing people.
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June 2018 by Ray Osborne
Arrived to pick up reserved trailer. Directed to drive around back. I pointed out a box truck was partially blocking drive between building and fence. Woman went to look and said "you can make it" which I did after having to drive over a raised sidwalk. Once out back we managed to hook up the trailer (woman had to scoop heavy gravel away from the tongue and took 3 of us to lift it onto the ball). Then we find out right turn signal did not work. Woman tried a different pig tale for the trailer but nothing. She called someone and then informed us that trailer was inspected that morning and everything worked so it was our truck (2015) and the connections were corroded. (We rented a trailer 3 weeks ago and had no problems). She promptly walked away and went back to the office. Leaving us to unhook the trailer, drive back over the sidewalk to the office where I was told the reservaton was cancelled and when I tried to talk to her about the situation became defensive. So we drove to another dealer a few miles away who had a trailer, hooked up with no problem, lights worked.
