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April 2024 by Stacey Hoeppner
PATHETIC!!
They should close the blinds in drive through if they are just gonna walk around inside there and not say, “We’ll be right with you.” Or “Give a us a few minutes.” EVEN “You are unimportant to us so after we’re through chatting we will get to you!” Anything is better than being the only car in the drive-through and seeing three people working the drive-through and no one has spoke to me. The best is the way they refused to make eye contact with me when I’m trying to get their attention though.
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March 2024 by Jake W Morrison
Overall, I prefer banking with a local bank. But commerce bank makes it hard to do so. Their website has not worked for 2 months to pay mortgage payments and they are well aware and require you to call in and wait on hold, get transferred, etc., just to pay your bills. Additionally, you can rarely find someone who can help you in a branch, if you need anything at all besides to deposit a check.
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March 2024 by JAMES TALMADGE
this is terrible organization they've got incredibly poor customer support and they have probably cost me $10,000 Plus due to them holding funds with no justification.
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September 2023 by Loretta Doubledee
When I was at Commerce bank I was greeted by a representative. I told the representative what I needed and they were able to help me with my banking needs.
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June 2023 by Ron Clark
Real people...
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June 2023 by Jane Morman
Great place to bank
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April 2023 by Omni Watts
After waiting 30 minutes to cash my check. They refused me of cashing my check because my account was in 0$ balance I’ve never heard of this in my life, I also asked If I could cash it and withdrawal money from my account I was told no I’d have to go to an atm, then later that day comes to find out Angela Rodewald banned my account I have no reason but to believe I was racially profiled , and disrespected. If I were you I would steer far away from here and just go somewhere else or chose another bank to bank with because ultimately the reviews do not lie. I will not recommend any of my family or friends to this bank brand in general all though I’ve cashed my checks with my bank several times before with no problem. If I could give 0 stars I would again, terrible management , co workers who never seem to know exactly what they’re doing and a terribly long wait time.
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December 2022 by S A Davis
A great group of individuals to serve you.
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November 2022 by Rachel Wise Crawford
I had a possible fraud scare today and spoke with Dakota. He was absolutely lovely. So professional and patient with me. Thank you so much Dakota!
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August 2022 by Jet 5 Studios
We have been a customer of this bank for over 20 years. Over the last 3 years or so their customer service has taken a severe plunge. Thinking seriously of changing banks. I waited 30 minutes for help, and when I got to the front of the line the guy basically referred me to online banking. It's almost as bad as being on hold forever just to be rerouted to an automated system. So frustrating. And they just seem to not care, and believe me they are in no hurry to help you.
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July 2022 by nancy lindsey
Could not give me all the money I had deposited so have to go back an hour back to get all myMoney. 3 times. Now to drive 18 miles with gas high to get twice what they couldn't give in one shot
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June 2022 by D.S. Ellis
Friendly attendants each time I've conducted business there.
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June 2022 by SweetSorrow
I don't know what is wrong with their phones, but I've tried to call SEVERAL times the last 2 weeks and can NEVER get in contact. Their phones always say "not available" or just straight up hang up. I'm growing increasingly frustrated with the fact I can never get the help I need without going out of my way to go to the bank for something that shouldnt be this difficult.
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May 2022 by Analysia Nguyen
Very friendly never had an issue glad I chose to bank here everyone is friendly and helpful
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April 2022 by Jennie Hammond
I had a charge with a company 4 times on 03/05. Clearly this was a mistake. Filed a dispute on 03/05. On 03/21 I still haven't received my charged back and called 6 times. Hold times totally 6+hours. They closed the case when the company gave back 1 od the 4 charges. We still have 3 more charges.. 2 needjng back.. Went to the branch in Blue Springs and the branch manager just apologized and did nothing more to help and still called like I did. Was a waste of time. Don't waste your time with them. Doing business with them 20 plus years doesing phase them clearly. Its not about the money its the customers service and the accountability.
