Commerce Bank in Blue Springs has a branch where every visit is positive. Employees are polite and helpful. A representative can greet a customer and help with banking needs. When a customer had a possible fraud scare, a representative was professional and patient, and the customer felt appreciated. Some customers have experienced problems getting all their deposited money, and they had to drive 18 miles and use gas to get the money back. Others have trouble calling the bank; their phones say not available or hang up. These customers feel frustrated because they cannot get help without going out of their way to visit the bank. Despite the helpful staff, some customers report difficulties with cash and phone service.
