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December 2023 by Keith Galbearth
Great prices,helpful staff will use again in the future
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October 2023 by Nathan K.
Vehicles are decrepit. Interior smells awful and exterior looks awful. Steering wheel feels gross. No cruise control.
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June 2023 by Eric Hackler
I will never do business with budget again. For starters, they canceled my pick up. Did not offer me anything else? I called Customer service was placed in touch with an inventory manager. Who found another vehicle when I arrived to the store? It was closed.I was told. That my renewed reservation time was 1130. The business closed at 11. So I was stuck 30 miles away from home. No ride, no car, no rental. I contacted budget customer care. What's more was placed and touch with another inventory manager. Who said that there was nothing that they could do for me? Because at the time that my reservation was made. So I was stuck 30 miles away from home. No ride, no car, no rental. I contacted budget customer care. What's more was placed and touch with another inventory manager. Who said that there was nothing that they could do for me? Because at the time that my reservation was made. I did what was told of me and I had to walk 10 miles just to find a ride.
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June 2023 by Mike Woodruff
This budget rental on hwy 40 is superb. They had a truck on short notice when Penski failed me. They ate super nice, quick, and efficient.
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July 2022 by Danny Zeigler
At first I thought it was good, everything went well. I rented a 26 ft truck and dropped it off on November 1st 2020. The one June 17th 2022 they say that I owe them $1800 because I put the wrong fuel in the truck. Which I did not. Pretty sure they are just money grabbing. Do not use this company especially this location if you do not have to.
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August 2021 by Cherokee Dixon
They didn't hold my truck as promised
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April 2021 by Mike H
Worst customer service of all time. Not just the woman at the place, but also trying to get in touch with someone with customer service. Had to call three numbers and things still didn’t get resolved
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February 2021 by Sal Ingargiola
Made an appointment online, got there and they didn’t have my vehicle. They said they sent me an email, they did not. That wanted me to drive to Olathe to pick up a different vehicle. They said they did not have a single truck available. Which is hard to believe considering there were at least 25 different trucks in the lot behind the place. The staff was a train wreck, no one had masks on and when I came in they all scrambled to put theirs on.Their inability to communicate and try to come up with any other solution was laughable. I will never rent from budget again.
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February 2021 by molly p
Reserved a truck, showed up and they didn’t have any. They said they sent an email telling me they didn’t have the truck, but no email was ever received after the initial confirmation. The next day they charged me a “no show” fee after I had showed up and they failed to uphold their end of the deal! NEVER USING BUDGET AGAIN!!!
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November 2020 by Shaun Horner
Very helpful, mindful and gracious. It was a true joy during and arduous move.
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September 2020 by Scottd Kirk
Rented a 16 ft on saturday morning to move had a trailer but was raining filled out paper work after the paper work was finish insurance and adding a driver was 250.00Then was informed there was a 1.00 per mile charge and to make sure it was full of gas upon return and was also informed that it could not be dropped off that day at that location because they close at 11am on saturday they are also afraid of catalytic converters being stolen so I had to take it home for the evening and return it sunday before noon did return it before noon on sunday filled up in independence drove back to oak grove then drove it there the next dayWas informed today there would be a additional 45.00 dollar charge for being 7/8 full roughly 2 gallons of gas short so i kept it safe on Saturday night i didnt charge them in cost me 25 dollars in miles to take it to my house and back and had to pay 45.00 dollars more for being short gas also the cab leaked water the hole time it rained so renting this there is going to cost with miles and charges 400.00 dollars I WILL NEVER RENT ANOTHER TRUCK THEREI HOPE YOU DO THE SAME
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August 2020 by Alvin Wallster
Sandy, Heather and Bob are the greatest people!!! The moving company I scheduled for my Girlfriend's move canceled on her 5 minutes before they were to start her move!! Nice wasn't that....Called this Budget, Sandy, Heather and Bob got us a 26 foot truck, 2 dollies and moving blankets what a team! Thanks again you 3!!!! Use this Budget ran by family for family!! THANKS AGAIN!!!!!!
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August 2020 by Andrew 360 Colli
Had all my needs met
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July 2020 by Misty Gargac
Got a truck the day we needed it. It rained and our stuff got wet in a box truck. All we were told is they will send it to the shop. That's great but our stuff got wet and messed it up.
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December 2019 by Michael Renfrow
Call Penske! These guys are3rd rate and rude