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September 2024 by Breanne Hoppenrath
They never cleared a check my husband brought in, their coin machine always needs to be recalibrated, and they won’t exchange for bigger bills if you don’t know the exact amount of cash/coins you have. Save your time and go to the Independence branch.
Editing to add: the ATM ate some of my cash and they never got back in contact with me regarding my lost money after I FOOLISHLY gave this location another chance.
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August 2024 by Kalleigh Samson
I would stay away from blue springs, Bank midwest they pick and choose who and how they wanna help people. I just moved here and have had nothing but trouble with this bank I have lived on the kansas side used the banks there, been up in Richmond a lot used bank midwest there absolutely no problem, however I have had nothing but problem with the people inside this bank. Please fix yourself or the people in here it would be nice to drive 4 minutes down the road to use my bank but no I drive 10 minutes to another bank midwest that gives me absolutely no problem. Thank you!
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January 2024 by Doris Simonis
Very helpful to us senior members
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November 2023 by Tami Lynn
Customer service makes or breaks a business❗️This business REFUSED to break a $20 bill with no other customers in the drive through, because I was not a customer. I told her it was CASH and how you treat people helps them decide or NOT to become a customer. She said it was a bank policy to not help a person if they can not provide an account number. What kind of a business requires and account number to break a $20 cash bill❓❗️
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October 2023 by Dottie Pollard
Always so incredibly slow!!
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September 2023 by Chandler Barger
I have had to switch banks multiple times due to moving and the bank as well as Ilse at this location have been phenomenal. Ilse in particular is beyond helpful and always so kind. If you decide to bank at this location ask for her help and you’ll never have any issues.
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June 2023 by Jacquelyn Chaffee
I've had an account since 2014. They closed the location close to our home some time ago and its a hassle to drive clear across town. We go in to close our account today and are told because there are pending charges still not processed, we have to wait. This bank is slow to process pending charges. Then I get home and check my app and it says we got a manual payout for our balance! I know I made the right decision to change banks. This is unexcusable. I'm hoping it gets cleared up tomorrow.
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November 2022 by collin “Wipperd” phillips
Amazing team and they are so nice and friendly. I was introduced to everyone and they made me feel like I was more than just a client
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October 2022 by Legina Smith
Don't know yet sorry
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October 2022 by James Richwine
I was really happy till today they definitely made me feel unwanted at this bank. Still shocked
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September 2022 by Tyler Hood
I love Bank Midwest but the Blue Springs branch is awful. Our business is never able to get the change we require, a service we pay for. When making deposits, it never ceases to amaze me how slow they are. Today, I sat at the deposit window for 14 minutes before anyone came to talk to me. When there’s multiple people inside the office, 2 just standing around, I don’t understand why I can’t receive timely help. I’ll be going out of my way to avoid this branch from now on.
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September 2022 by Debbie Epperson
Closing all 3 of our accounts tomorrow. It'll bring me great pleasure to finally get away from this horrible bank and all their fees. Moved to Central Bank with excellent customer service and ALL my accounts are free, even my business accounts. Good riddance
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June 2022 by Luke Bradley
6 drive-through Lanes only one is open there's a line cars I personally have been in the line for over 30 minutes. Horrible service.
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May 2022 by Tom Worstell
Michelle was awesome! Our account was being overdrawn because of an error and she called me right away so I could arrange for it to be taken care of before the account was overdrawn. I appreciate her checking on our situation and also for letting me know about it so that I could take care of it without getting penalized! Thanks Michelle!
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May 2021 by Stephen Turner
Average bank. Offers cannabis accounts with the highest fees compared to the 2 other mo banks
