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February 2024 by Jose Rondon
They have excellent service so if you are thinking of buying a car stop here and ask for Juan Alvarado
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January 2024 by Alan Sayler
Miranda Sanchez has a great stewardship for customer service and is polite, dresses professionally and serves her customers well. She was the salesperson that successfully got me into my new truck. Ask for Miranda if you plan to purchase a vehicle at Max Motors Chrysler, Dodge, Jeep !
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January 2024 by THE CATALYST
I would not recommend this place they lie and say your approved for a car you are not. I will be contacting the state they said I was approved for a bmw m5 I signed paperwork and everything to find out I wasn't approved how can this be legal and they took some of the deposit even though they are giving it back it seems very unprofessional.
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January 2024 by jennifer turner
Max Motors Belton, MO has called me twice in the last few weeks. A salesperson advised they would give me what I paid for my 2021 Wrangler if I would sell or trade it to them. I bought it there in 9/2021. Vehicle has no damage and 17k miles. Upon calling today and then driving to the dealership they have now advised they didn't offer this to me. I then asked for an evaluation for trade as I would still consider a fair deal. The offer was not even close. Basically bate and switch going on. I told them to take me out of their database and never call me again. Told them I would warn others with this review. Unethical and unprofessional sales tactics.
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December 2023 by Leslie E.
Please do not consider using Max Ford of Harrisonville for your next car-shopping experience.I found a used Explorer on Autotrader.com listed by Max Ford of Harrisonville, MO. Only a year old, low mileage, exact colors and equipment I was looking for, and listed at a reasonable price. I used the Autotrader contact dealer inquiry, giving them my name, email, and phone number. Within 10 minutes, I received a phone call from Dalton, informing me that the vehicle was available, and could he schedule an appointment to look at the vehicle. He was extremely courteous. I said I was very interested, but told him I lived 191 miles away (3 hours 8 minutes according to Google Maps), and therefore asked him to please double-check with the Managers to make sure that the Explorer was still there, and there were no deals in progress or pending on the car. I told him I knew that if an individual walked in before me they were right to sell it, but felt that if nothing was in process the car would still be there. He hung up, called me back 5 minutes later, and assured me the car was still there, no offers or deals were in process, and set me up an appointment with Tony, the salesman, for 4 hours later. Dalton told me Tony would meet me in the lobby with the car waiting for a test drive. I got ready and left within 15 minutes, after checking my emails to see that I had received three different emails from the dealership, informing me the vehicle was in stock and confirming my appointment at 2 pm with Tony, the Product Expert per his email title, not salesperson.Upon arriving at the dealership, I had to circle the lot twice to find a parking spot. There were literally no parking spots for customers, with the few spots next to the showroom being filled with random new cars with no plates. The dealership is very old and packed with vehicles outside, including service cars, customer cars, and inventory cars mixed in a disorganized fashion. Parking in a space on the lot between two new cars out in the lot and walking in, we were greeted by a gentleman who asked who we wanted to see. I told him Tony, he asks me to wait, and he walks across the lobby to a little bistro table 24" in diameter, with a salesman (Tony) with a laptop and a customer. No offices for sales, just little tables in a very crowded lobby. Other customers are standing and sitting around. We are informed Tony is with a customer, but he would be with us shortly. So much for making appointments. Tony, after about 7 minutes, comes over to introduce himself and asks our names (my wife is with me). I tell him, then he asks what car we are interested in. I tell him the 2022 Explorer, and remind him I was told that I had an appointment and was told the car would be waiting. He tells us "oh, we never get the appointment information, so I never know". He asks me again what car, I tell him the 2022 Explorer, and he frowns. He says, "I better double-check". He quickly checks the computer and informs me the car was gone yesterday. "I am really sorry" he says, "they should check with me first", "I did already" I tell him, and I demand to see the manager. I get to meet Josh, the sales manager. After speaking out loud, not yelling, but firmly, Josh quickly ushers me outside of the dealership. Josh, the sales manager, also does not have an office, but sits behind a counter in the same lobby where all of the deals and customers are, hence his quick escort of me and my wife out of earshot. He begins to apologize profusely, telling me Dalton did check with him, there were no deals working, but he forgot that he had shipped that vehicle to another one of their dealerships hundreds of miles away. He offered to fill my tank, but I had filled up just before arriving at the dealership. He then tells me he can make me an incredible deal on a new car, that he would lose money on it to help me out. I quickly see how well-oiled this operation was, and my wife and I drive back another 191 miles. Seven hours of my life lost.Long story short, while remaini
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December 2023 by Michael C.
Awful experience I thought we was good and the bait and switch waste of time tried to sell me a POS Bye Felicia
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December 2023 by Jennifer T.
Sales people initiated calls asking me to come in to trade the 2021 Wrangler I bought there. The caller told me they would give me what I bought it for in 2021. I even talked to the guy about the specific price. He told me they would do it if I bought a newer model. More than one person called me. Finally I went in and of course it was a lie and a big waste of time. Bate and switch basically. I will mention I have no damage, and only 17k miles. I told the manager to take my name out of there database and I wi turn them in to no call list if they ever call again. AVOID this dealer.
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December 2023 by yeet clet
Great help from everyone on site. If you get the chance to work with William Huges you're in goof hands.
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November 2023 by andrea mccurter
I was sold a 2018 Hyundai Tucson 2 years ago and continued to get oil changes at Max motors. The most recent one they put the wrong oil in and the result was a rod through the engine. Max motors was made aware of this and given multiple chances to correct it. It's supposed to have 5w20 and they put on the sticker they put in 0w30.
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November 2023 by Destin Allen
Completely disappointed with the service department here. I purchased my truck last year from H&H auto sports in Lee’s Summit. Then, shortly after Max motors bought them. I had to take it in for some work on the transfer case after I bought it and the work was not covered under warranty and was very expensive. I took my truck into Max motors in Belton a few weeks ago to have it serviced and looked at and see about getting new tires, after it has sat there all day. I finally reached out to see what the status was, and they told me that the transfer case was leaking and possibly damaged and that I should take it back to the people who worked on it before. When I explained to them that they bought the company I purchased it from, he said he would look into that and get back with me as well with some estimates on some different tires. I never heard back from him and about two weeks later I got a text, asking me to rate my service, so I rated it poorly and they texted back and said that management would be calling me and of course I never heard anything from anyone. Now my truck still needs serviced and I’m getting tires at fire stone tomorrow! This is the first bad review I’ve given anyone, they left me feeling really let down.
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October 2023 by JP J.
I would give them a -10 0n my review!!! They SUCK!!! They don't do what they say. Don't buy from here. They said they would call me back, but that only been 6 weeks ago!! They SUCK SUCK SUCK!!!
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September 2023 by Nic N.
Had a great experience with Leo and management here after terrible experiences 3 other Jeep dealerships. Made purchase easy and painless!! Highly recommend!!!!
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September 2023 by Angela F
Due to Crystal Schmidt’s amazing service and customer care I will be from now on traveling the hour drive to have services done on my vehicle. I moved from the area and haven’t not been taken care of correctly since I left this location. Crystal has always went above and beyond providing professional services, respect and kindness. I brought my vehicle up for an oil change and tire rotation in the past and she informed me that my vehicle had a recall and the wait for my vehicle was going to be a few hours. she arranged for me to have a ride back to my home since it was going to be a while. It’s been several months since I’ve had services done there. I called Crystal today and she knew exactly who I was. The other dealership didn’t know who I was 30 minutes after I called to check on my vehicle. Crystal is the reason why I am returning to this dealership for service. Completely worth the 2 hours I will spend just driving to and from for my services.
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July 2023 by Joanna Holland
I'd give 10 stars if I could! They went above and beyond to make sure I drove away in a vehicle I love that was also great for my family and wallet! Chris was my salesman and he was absolutely wonderful. He kept me updated on my vehicle through the whole process.
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July 2023 by Amrit Singh
Marcus and Stephen is a great team at Max Dodge in Belton, MO! Took their time to test drive and work on the best deal on our new Superbee! Courteous and no pressure management. Nice place to buy your next vehicle.
