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September 2024 by Helen Boerwinkle
Shaddy. Do not trust! Told we need new transmission most likely because there were metal shards in the fluid but will start with $550 flush to make sure. Told we will go somewhere else for a 2nd opinion, took $200 off the flush and did not mention metal shards anymore. Cost $125 to get it fixed.
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September 2024 by Mari Jane Burnett-edwards
They got me in ans out. Fixed all my problems and I'm back on the road!
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September 2024 by Grace Polk
Honestly, one of the worst experiences I've had with auto repair.
I took my VW in on August 6th for a coolant leak. I informed the shop that I had not been driving on it hot/overheated as my car had a safety mechanism in place that prevents overheating by shutting off, which they proceeded to completely ignore. I waited a week, was told I needed a completely new motor which would have run me $15K. I said I wanted to go through my warranty company, and they protested saying that they would never cover it and refused to call them the 3/4 times that I asked and requested I call my company and have the company call them. My warranty company obliged and sent over an inspector (after pulling teeth to get him there) which the shop then were uncooperative with. I was informed that they didn't want to run the tests asked of them and also refused to allow the inspector to assist in the inspection of the motor. By this time it had been nearly three weeks with nothing done (and me with no car) and only a quote for what was the same price as the vehicle.
Ultimately, I ended up going to a different shop on the recommendation of my warranty company. This new shop did the tests asked of them and found I only needed a new radiator and radiator support. This fix cost me $1K and I had my car back in two weeks.
I am extremely disappointed with how condescending and unprofessional it was working with Belton Transmission. I went there on recommendation of a close friend (A Male) who even called ahead and let them know I was coming. When I arrived and expressed who I was, their face dropped and immediately changed their demeanor. I don't know what the issue was, but overall it was not a happy experience even down to picking up my vehicle. When I went to pick up my car, no one was at the shop (even though it was 30 minutes before close) and my car was left unattended and unlocked. I was able to take it without having my keys which were still inside the shop. They didn't even know it was me who took it until the next day when I came to pick up said keys.
I wish I could leave negative stars cause that's how upset I was at this situation. From my perspective they don't want to fix your car, they just want your money. Do not waste your time or your money with this place.
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September 2024 by Linda Hadley
They were very helpful with fixing our pickup. They found the problem explained to us what was causing the problemed. The pickup drove great it was nice to have a smooth ride again. It is working great. Thank you
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September 2024 by Christopher Beattie
They due goid work
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September 2024 by Gary Bayton
They did an excellent job, and kept me informed of what was wrong, to what needed to be done.
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September 2024 by Meghan Lester
Positive, solution-based attitudes at this shop! I’ve been in a few times, and it is evident that it’s all hands on deck. The staff are all friendly, knowledgeable, and always on the move!
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September 2024 by Joshua Murtaugh
Belton Transmission & Complete Auto Repair helped get my vehicle right with expertise, politeness, and didn’t up charge me for anything I didn’t need. Alex was awesome at the front desk and took care of all my needs.
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September 2024 by Debra Brummel
I thought their prices were high until I compared them to Firestone. Their prices are the same. Everyone was nice.
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September 2024 by Chris Green
I work for Dahmer powertrain as a delivery driver and Alex at the front desk is there with a smile and positive attitude every time I’m there ! Really great guy thanks for all you do!!!
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September 2024 by gavin leron payne
First time going here. Felt super welcomed as soon as i walked in the door. Met alex, real genuine guy. Very personal experience. I’ll be going here any time i need something from now on
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September 2024 by Krina Snider
Alex and crew always shoot straight and provide a fair price for the work needing to be done. Having a trustworthy mechanic is golden- thank you Belton Transmission for providing awesome care for our vehicles.
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September 2024 by Pamela Johnson
Had power steering repair and while repairing that they found something that could have caused a bad accident. They made repairs and did it in a timely manner.
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September 2024 by Cara Weese
Got me in fast, told me the truth about my car and gave me a breakdown of cost, no pressure.
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September 2024 by Traci Volenec
We appreciated the quick turn around and the honest estimates and work done on our Flex. Thank you!
