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August 2024 by Jennifer Cranston
Ryan was AMAZING ! I went to the chesterfield location first and their staff was telling me to go to the bank and Walgreens for my passport fee money order and passport photo. When I got to Ballwin, Ryan went over my passport application and helped me with all my paperwork and got my picture taken within minutes!!
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July 2024 by D. Marie H.
I typically have a great experience at this post office. This evening was no exception. Cade was incredibly patient and helpful despite the fact that I wasn't prepared. Thank you so much for helping me get my package shipped.
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July 2024 by Jayden Radtke
I went to get my passport renewed, made an appointment, and got in even earlier than my appointment time! Greg was super helpful and fast and took care of everything. Don’t go in thinking you will get a last minute appointment without a long wait, just go online and make one ahead of time, I was able to make one the day before. Thanks a bunch, Greg!!
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July 2024 by Red Checker Management
nice people fast service
ill bet all the bad reviews are from problematic customers
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July 2024 by Hannah Nieweglowski
RUDE WORKERS! The place is clean, but some of the staff members are very rude and unfriendly. There is no organization with there lines. HORRIBLE!
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May 2024 by Jason Burton
Rude employees. Don't recommend this location unless you need to drop off after 6:00. You can tell these people hate their jobs. They proceeded to throw my package into the bin without handling it properly
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May 2024 by ANN FONOD
Does not pickup mail on a daily basis. Leaves mail unattended.
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March 2024 by Sally Schumacher
The Ballwin post office needs to have clerks who actually want to work there and are courteous. Don’t take a job at a government office just so you can be unhappy and rude to the customers. After waiting in line for 15 minutes to have an emailed barcode for free postage printed, a pleasant lady said it had to be printed out somewhere else. It was unclear exactly why she could not have printed it for me to save time and gas, but I returned later with the package ready for mailing—basically just a drop off. Suggestion to Ballwin Post Office: is it possible to have a small package drop off area/window to avoid patrons having to waste time in line for a simple procedure?Only one clerk was waiting on people and seemed unhappy to be there. No numbers were being called at that time but I was asked for one. After taking my package, she did not ask if there was anything else I needed, but gave a cryptic response that I didn’t understand, did I “just want the receipt?” As opposed to what? A pizza to go with no anchovies?? ? It appeared that this person went out of her way to only do the bare minimum requirements of her job and was bound and determined to make everyone else pay for the inconvenience of her having to wait on them! I said I wanted some stamps and she said “which one and how many?” Is there a word shortage going on that I didn’t know about? When I asked if she could show me what was available, I was informed that there was a display on the counter and that she’d be waiting on the next customer. Really? Did I lose my place in line simply to look at stamps? This seemed unfair after I’d waited for over 10 minutes just to endure this inconvenience, which appeared to be another display of passive-aggressive behavior. Why is this tolerated by management? It felt as if this woman was doing everything possible to provoke me instead of being helpful! Then I waited for the next customer to finish so I could resume my original place in line. After asking for 10 stamps, I was informed that I needed to buy 20 of that kind. I said that the customer in front of me had asked for 4 stamps and was told that those were flag stamps. It wasn’t clear why a flag stamp had any distinction that allowed customers to purchase various amounts of it as opposed to others. While it was very exasperating, I held it in to avoid a disagreement and asked for ten flag stamps, please. Receipts were given but no other reply. Don’t employees even say thank you any more when a patron pays for something? When I’d bought 10 railway station stamps earlier in the year, no one refused me then or in another state. Although this lady may have had personal issues, it’s not professional or acceptable to treat customers in this fashion. It makes me want to avoid this post office in the future, though it is an institution to serve everyone fairly and competently. I’ve seen other employees there act perfectly fine as they waited on patrons or took a passport photo. Can’t we all try to be courteous to others?
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February 2024 by Kyle
Lazy, incredibly rude, and unhelpful workers. Asking them to do the basics of their jobs gets you eye-rolling, glares, and attitude. Pathetic customer service.
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January 2024 by Quality Logistics LLC
Look like all usps services sucks , I send my package with priority, today already 23rd days still did not arrived.
Newer use them next time .
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January 2024 by John K
Look like all usps services sucks , I send my package with priority, today already 23rd days still did not arrived.Newer use them next time .
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January 2024 by Alexander Horstmann
Nice stamps
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January 2024 by Conyong Pinoy
Mailman keeps getting my mail wrong.
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December 2023 by Sally Dollar
I just encountered the rudest person I have ever had The misfortune of dealing with. I waited in line and the associate refused to assist me in mailing a package. He made me go to the back of the line, would not lend me the pen that was in his hand and there was only one pen available to customers, for which there was a line. If you have any questions about who this man was, he's the one that's balding and wearing glasses.
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December 2023 by Sunny Canatoy
They have a bad attitude, nit friendly and work so slow
