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November 2023 by Galin Genov
Very friendly people. Always pleasure to work with them.
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October 2023 by Tyler Penn
Cyril was very professional and informative while opening my new business account with US bank. Thank you.
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October 2023 by kelsey allen
I love us bank ive been banking with them since i could have a bank account on my own. But when I came in here to refinance my car I worked with Tawana and she gave wrong information. When I spoke with her on the phone she told me my payments would come out on the 10th but they come out on the 27th. I did resolve this with someone else but i shouldn’t have to. Then she asks me a second time about a credit card being pushy after i said no already. so i ask a few questions and its a credit card thats interest free for 21 months and i can transfer another credit card balance in order to save myself the extra interest. So i ask some questions after i decline and realize it would be great if i could transfer my other us bank credit card to this new one so i am not accruing interest.The whole time im being told i can transfer the balance from ANY credit card. I apply and i let her know i want to transfer my us bank card. She tells me they cant do that and that it has to be another company. That would have been great information to know before you ran my credit and assumed that i had other credit card. So now i have another credit card that is not benefiting me in anyway. If you are going to be selling things like this then maybe your workers should be making sure they are giving out the correct details. I will never be back at this location.
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July 2023 by Eugene Gluck
I am new to Ballwin and asked for a bank reference to open a new Checking account. US bank was suggested to me and I drove to the nearest branch at the Twin Oaks Schnuks Office. Without making an appointment. I was promptly greeted by the Branch Manager Mohamednasr Alashari who answered all of my questions with no hesitation and had my new Checking account up and running in a few moments. He showed me how to set it up and use it's features. He even went so far as to give me a temporary debit card that I could use in Schnuks to do some shopping. He also expedited my permanent debit card to arrive in 4-6 days. I received it 3 days later via UPS. What a Great experience. Can't say enough about Ballwin so far and USbank. Thank you again Mohamednasr:)
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April 2023 by Devon Coppedge
Awful place every transaction they are unwelcoming starting by letting others who are regulars go in line ahead of you. If you don’t come clean and we’ll dressed you will not be given respect in conversation, so if your just getting off work and want someone to treat you negatively and waste your time come here.
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April 2023 by Bill Zeman
Send me to another US bank to go cash my check what a joke we'll never bank at US Bank ever And the check is written from US Bank
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March 2023 by Anwar Khassaf
I love this location and all the guys helping out very well thanks us bank
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January 2023 by Cayla Musser (Cm12)
Your gift cards suck, we get them every year for Christmas and they don't work for online purchases. The card says it's accepted everywhere visa is accepted but that's not true. Because you have to have a billing address for online purchases and a name on the card. I've never had an issue using visa gift cards when purchased from Walmart, they have always been accepted online.
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October 2022 by Karen S.
I can't believe the low rating of this bank by others. I love this bank. We banked at Bank of Amer. for years and hated the cust service, the horrible fees (they do not give veterans a discount on fees at all!!!!) We got fed up and moved all our accounts to US Bank (we love the US Bank-Twin Oaks Schnucks Branch and all the people there!!!). We even obtained a refinance loan with an awesome interest rate at one time, and Todd there was extremely helpful and always has been. I will never change banks again. They are very convenient to us and open on Sundays at 10 a.m. Keep up the great work US Bank!
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June 2021 by David Schaller
I do ALL my banking here as the brick and mortar location near my home is incredibly slow. Todd and the crew do an exceptional job. Always cheery and attentive. Keep up the great work!!
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August 2019 by L and R Auto Sales
If there is a zero stars rating I will give this bank zero stars. The valley park branch ATM machine dispensed ones instead of twenties. when we tried to withdraw money from shnucks at big bend road. We contacted the lady inside the bank she said, we cannot do anything. Be careful do not bank with these people they are not honest.
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July 2019 by Peter Tuffli
Attentive service.
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June 2019 by Philip Andrew
Won't go back to this branch. I tried dropping off a check and payment 10 minutes before they open. They wouldn't take it. Said I couldn't leave it either. Really, two employees can't hold a check made out to their bank.
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May 2019 by Chris Glosemeyer
Quick service when I need banking help and ATM always works too.
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October 2018 by erbn frmrdbld
Lame AF! Was at a different location last week and was denied cashing my paycheck (its a us bank check) due to not having a valid license. I had the id but was expired. Went thru the painful dmv experience to get an id, and returned to the location and had my check cashed no issue. This week, I ended up coming into this location (big bend &141). Presented my check, and temporary paper legally issued and accepted ID. Just as the young man was to cash my check, the manager eager, or so it seemed, asserted his power,. He interrupted the young man, and informed us both that a new policy came through and the bank was no longer accepting temporary ID's unless they were 60 days or older. Needless to say I was furious. I proceded to empty my wallet with all my contents to try to prove I am who I say I am. He DID NOT cash my US bank issued check. Needless to say, i went to another location, and they cashed it no problem. The lady did inform me that they now ask for another piece of identifivation, somethingwith the name embossed! I cant believe that after I questioned several time, and proved over and over I was who Isaid I was the guy wouldnt cash my check.
