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February 2024 by Tom Foy
Nice store nice employees definitely recommend
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February 2024 by Flowez_Lovez
The service was very professional and friendly. Robbie took me in from the moment I walked in the store and explained everything he recommended and why. He was very helpful and courteous. When my 5 year old bike came back it looked brand new! Great service and I will return.
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February 2024 by Ed Adams
A one stop shop for all my cycling needs. Great staff of knowledgeable people.
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February 2024 by John Robinson
I have been an avid cyclist for years and have dealt with many different shops over the years. I can honestly say my most recent bike purchase was phenomenal. From Robbie to Brendan and Colton the experience was over the top! I cannot thank them enough! Super friendly, and very accommodating! Looking forward to going back for more accessories!
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February 2024 by laurie mead
Great service - clean store - friendly staff! We love Trek - and I'm so happy we found this store!!
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February 2024 by Matt Post
Huge bike and accessories selection plus a fantastically knowledgeable and friendly staff. I wish I lived closer by!
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January 2024 by Jim Naumann
I Love my New Bike, the Service and the Staff.... Any more questions?
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January 2024 by Doug Eckert
Top quality service done correctly.
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December 2023 by Eric P
Love Trek bikes. I just needed some control freak frame plugs, called the store up and they ordered them for me. When they came in they called and I came and picked up the same day. Employees were very helpful on the phone and in the store, would recommend 10/10!
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October 2023 by Tim Pastor
They made a mistake and FIXED it right away! Can't ask for better. I have a 7.2 I bought years ago and it's been a great bike. Had it serviced maybe once. Brought it in this year, though it didn't seem needed. They suggested a few things that all seemed reasonable after hearing and looking at what they noticed. I dropped it off and picked it up. Well I took it for a test ride - right away I heard a little clicking and was concerned. At 2 miles in, my chain was locking. Frustrated that my bike was in worse condition than when I brought it in, I brought it back and explained. I was a bit worried they were going to tell me it was pre existing and charge me more and make me wait a week before they fixed it. NOPE, right away, Colton took a look, found the issue (a retention pin in the chain was catching) and quickly got out a new chain and put it on free of charge. Test rode around the lot and it felt like new and yes better than before I brought it in originally. I've ridden it since and it feels great! Feels a bit smoother and gears are shifting better. They just made it right! Everyone makes mistakes, but owning them and doing right by the customer! I am very appreciative of this...
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October 2023 by Richard Bell
Brad was great to work with. I came in set on leaving with a new gravel bike and he helped me in my selection by taking the time to let me test ride the bikes and walk through the various specs of each.
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September 2023 by Jared Knoerr
Great service. I bought a new bike from them and had a small issue with the brakes. They were unable to fix the issue. So they upgraded my brake system to a higher quality brand for FREE. Glad I chose TREK.
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September 2023 by Faizan Bhatty
Had a great experience at this Trek store. Benton was absolutely incredible - helped us choose the perfect bike & accessories and even stayed late to help us load it into our car!
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August 2023 by Kennedy Buckley
My old bike was stolen out of my garage and home insurance came through. It had been years since I bought a bike and Benton and Brad were amazing! They left no stone unturned and I left feeling fully informed and ready to drop bucks on a bike.The frame size and color of the bike I wanted wasn’t in stock at the Ballwin store but within two days they had one ready to go for me- 2 days before estimated! Beyond expectations for sure, and everyone in the store was incredibly pleasant.I felt no stress or like I was being sold on something at any point during the transaction, and the price was more than fair. I’ll definitely be recommending y’all from now on!
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August 2023 by Joseph A
Great experience purchasing a bike here after many years without one. Benton was very patient as I tested several bikes to determine which one would suit my needs, and had great recommendations as I was just getting back into biking. Days after the sale I needed a few accessories that I easily could have purchased online, but came back in since the shop is well organized and it was advantageous to see the products immediately. Highly recommended!
