-
February 2024 by Yolanda Kronert
Great service and they do a beautiful job on my delicate work clothing.
-
February 2024 by Leonathetiger
Service was horrible, do not recommend. A chubby girl I think named Anna helped me, she was incredibly rude and disrespectful towards me even when I was visibly frustrated and asked for help. The "manager" was also unhelpful, and could not satisfy my order. I wont be coming back and you shouldnt either. 8.99 for ONE SHIRT!
-
February 2024 by Pearlman & Associates
Great service, very professional, good value!
-
January 2024 by Lisa Langeneckert
Great experience my first time using. They were able to get stains out of a satin tree skirt that had been there for several years and many other cleaners couldn't or wouldn't even try. Two ??
-
January 2024 by Patti Muich
Very reliable in every aspect. Always professional, kind, and accommodating
-
November 2023 by Erica Rosen-McGinnis
Great customer service and quick turn around time! The only negative is that the scent was really strong on my comforter. I usually wash and dry my clothes in scent free products and I was not aware that the dry cleaning would have a scent. It’s the trademark “Tide” scent which is better than the typical chemical smell of most other dry cleaners.
-
November 2023 by stacy carey
Everyone was so nice! Then I just drove up and they came out to the car and put it in the back for me. Also, they have sent me so many discounts! I love this place, great business model!
-
November 2023 by Vivian Baxter
I have a new sweater on which I spilled soy sauce a few weeks ago. I took it to a cleaners in Ballwin however they could not get the stain out. I then took it to Tide Cleaners, hoping for the best, and they got the entire stain out! Definitely appreciate this cleaners, they are the best!
-
October 2023 by Genevieve Pentecost
I went to Tide for cleaning and preservation of my wedding dress. The quality of cleaning/preservation was great. Packing was thorough. The team members are pleasant. 2 stars for this.However, communication was nonexistent—hence no additional stars. Allegedly, all notifications occur via email and/or the app. This was never communicated to me. I was quoted a 2-week turnaround. I followed up via phone at 4 weeks and was told my gown would not be ready for another 2 weeks (they didn’t take my name or ticket number to check, nor did they inform me that the app & email were the primary means of notification, just told me it was the busy season and I should have known there would be a delay). I called again at 7.5 weeks and was told my gown had been ready “for a while” and it took until that point in time for them to inform me of the app/email as the sole means of notifications. I mentioned this in-person at pick-up and was met with silence and without any effort to resolve the issue.I bypassed many small businesses due to Tide’s positive reviews. Although a large corporation won’t miss my business or be affected by this review, customers should expect subpar communication and anticipate needing to vigilantly follow up about the status of their clothing.
-
September 2023 by Sharon Hargrave
Tide cleaners (Clayton Rd.) does the most amazing job! Always does my drycleaning in a timely fashion. I cannot say enough about their customer service. ALWAYS greets me with a smile and, is always very accommodating. Job well done Tide Cleaner’s employees. I would never consider going anywhere else.?
-
September 2023 by Robin Negrete
I traveled from out of state for my first visit to your location at 14434 Clayton Road, Bellwin, Missouri. The young lady I encountered when I arrived yesterday was polite and kind. I requested a heavy starch for both my shirts and pants, with each material in its own bag due to my upcoming travel. She instructed me to return at 5:00 the next day for pickup.However, when I returned today, to my surprise, everything was wrapped in a single bag despite my specific request for separate bags. The person at the counter was incredibly rude. When they brought out the shirts, it was clear that the starch applied was not heavy as requested. she "Manager" elderly woman, argued with me, even suggesting I should have asked for a "cowboy starch," which I didn't understand. To my dismay, I learned this person was the manager, and their behavior was disrespectful. I won't be returning to this establishment. After inspecting my shirts, they were not properly ironed or starched. Despite my visible frustration, the manager sarcastically wished me a nice day and offered to redo my shirts, but I was already leaving town. I'm quite upset. Is this the usual practice here? The manager's name was Joan or Joanna.
-
September 2023 by Jill Shapiro
It is extremely convenient because you just drive up, someone comes out and helps you immediately. Every person is extremely friendly and professional. There is a very fast turnaround from the time you drop your clothes off and the time they are ready for you to pick up. As an added bonus, Tide Cleaners offers wonderful coupons. Love this place!
-
September 2023 by Tina Hyken
The service was excellent. Friendly staff and drive through is awesome. However cost for cleaning two plain dresses was $30. More than double what I would have paid elsewhere. Will not be returning.
-
September 2023 by d.keith Kennedy
Whenever I have used the Tide Cleaners on Clayton Rd. In Ballwin/Town & Country, I've been very pleased with the cleaning results and the hospitable attitudes of all who work there. I had one issue some time ago and it was handled courteously and without any problems at all. I recommend them highly.
-
September 2023 by Pav K
I cannot express the same level of excellent service from members of Tide, but certainly both Conner and Jess (at 14434 Clayton Rd, Ballwin) provided a great experience over the phone and in person. They were obviously courteous and respectful, but beyond that, they were very proactive in identifying our needs and fulfilling them expediently!
