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June 2023 by angie slape
This store has nice employees but layout is terrible and overly packed. Feels overwhelming.
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March 2023 by Chris Flanigan
As long as you're not shopping for men's clothes it's okay. My wife uses this store for returns and occasional shopping.
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January 2023 by Angie Kohout
Absolutely the worst customer service in regards to returns. If you're even a day over 30 days (took 10 days to ship) they won't even let you exchange the item. Awful.
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December 2022 by Dee D
There return policy is worse than target. Buyer beware!
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July 2022 by Madelyn H
I went to this location other day, and I noticed this one worker that really made my day. His name was Duncan, he was so sweet and so kind to me and my children from the moment I walked in to the store, to the moment I walked out. I was looking for a pair of jeans and I wasn't sure what style I would like. Duncan came over and helped me pick the perfect jeans for my daughters birthday. Overall, I had a great experience at this Old Navy. From someone who used to work retail, it's so important to always treat people with kindness, and Duncan treated me with a smile in a day full of frowns.
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July 2022 by DS Ramsey
Nice employees. Good Prices. Have to watch 100% cotton items do shrink
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July 2022 by Beth Collier
Exchanged my online purchase. Friendly service!
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January 2022 by Scott Rutan
Best Old Navy in Saint Louis meaning it's not destroyed.
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January 2022 by Ann Nichols
Returned items from Christmas and was told I couldn’t get a refund after 45 days. I had to inform the manager that customers had until January 15th. This person was not friendly did not apologize and did not say thank you. I spend a lot of money here. With other locations I will think twice about purchasing at this location again.
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December 2021 by Tasha Edwards
I don't usually complain, but Old Navy ... do better. I went to the Ballwin store, had a stack of clothes and I pay attention to sales signs - all but 2 items were on sale racks. The lady rings them up - nothing came up on sale until I complained and she called a manager over. He tells her to override the clearance price on one item because that came up wrong and he is only going to give me sale prices on 2 other items (he apparently had to hit an extra button to get the sale prices to come up), otherwise I need to take even more time to go around with him and show him signs to prove it. Standing in the checkout line was long enough for me while I was dealing with a cramp in my calf.I get home, look up everything online, and guess what? It was all on sale like I told them!! I don't even feel the need to buy it anymore. They don't need my business if they are going to be shady.
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December 2021 by Tasha E.
I don't usually complain, but Old Navy ... do better. I went to the Ballwin store, had a stack of clothes and I pay attention to sales signs - all but 2 items were on sale racks. The lady rings them up - nothing came up on sale until I complained and she called a manager over. He tells her to override the clearance price on one item because that came up wrong and he is only going to give me sale prices on 2 other items (he apparently had to hit an extra button to get the sale prices to come up), otherwise I need to take even more time to go around with him and show him signs to prove it. Standing in the checkout line was long enough for me while I was dealing with a cramp in my calf.I get home, look up everything online, and guess what? It was all on sale like I told them!! I don't even feel the need to buy it anymore. They don't need my business if they are going to be shady.
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November 2021 by Cindy Costa
Extra fabulous today!! I was met at the door by I believe the mgr or assistant mgr, asked if I needed help. Then she checked me out, asking did you find everything and will you be using your Old Navy card as she saw my coupon (a card member coupon) i said no, my daughter has a card and this came to our house. She then explained and showed me how much I would save by having my own card...Bingo saved more thank 50%... serious cash!! Then she preceeded to tell me about up coming sales events to look for. She was such a delight!! Thank you
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June 2021 by BIG T
lots of high quality clothing
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April 2021 by Bette Vinson
Very low on my size and men working the ladies dressing room!
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March 2021 by homer conner
The store was clean, employees asked me if I needed assistance, but never hovered around. I initially came in to make a return (which was very simple). I managed to find the pants I was looking for and my wife found some shirts and childrens clothes. I also witnessed employees using proper safety and sanitary practices. It was a great shopping trip.