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January 2024 by Jay Sebaugh
Nice experience and car. Admittedly a long time Hertz fan, I decided to give Enterprise a chance. This branch called well in advance asking if I could be picked up. I needed to scoot a little before they opened and Grace made sure and got me on the road. Manager sent follow up email. "Service, like service used to be" Make sure and quote me on that Enterprise marketing team ?
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December 2023 by Kevin Wilhite
Excellent customer service
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October 2023 by Steve DeBrecht
Top notch service from Maria Carani and crew. They have gone above and beyond to ensure that I have had the desired car for my recent business trips!
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July 2023 by V C
I had a plan to drive to Chicago to pickup a friend on Saturday. As this location is closed early on Saturday, before reserving a car, I went to the location and checked with them about after hours drop off on a Saturday. They said that, I will be charged for the 1 day, I booked the car for.Instead, they charged me for 2 days after I dropped off the car. They even hadn’t mentioned this when I went to pickup the car.I am not going to this place ever again and will not recommend, if you are trying to rent on weekend.
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July 2023 by Barbie Greene
They told me that they were going to charge me the same as a car but charged me for a SUV
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May 2023 by ANAS ABDULLAH
The costumer service of this location is great.
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October 2022 by Jedi Knight And friend of captain Solo
The new girl working there was farLess customer Oriented as the other workers used to be... we showed up to Pick up our scheduled rental, we had to wait for her to go drop somebody off and come back later. The car we received was not detailed or cleaned at at all ... she is definitely a downgrade from the previous employees . We will either go to a different location or a different kind of car rental dealer
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September 2022 by D B
The new girl working there was farLess customer Oriented as the other workers used to be... we showed up to Pick up our scheduled rental, we had to wait for her to go drop somebody off and come back later. The car we received was not detailed or cleaned at at all ... she is definitely a downgrade from the previous employees . We will either go to a different location or a different kind of car rental dealer
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August 2022 by Omar Albatayneh
The best in town. Extremely surprised and impressed with quality of the service. Branch manager is very professional.
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June 2022 by areli reyes
The customer service at this location has been fantastic! Michael was extremely helpful and accommodating. I highly recommended renting from this location.
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December 2021 by Jessie England
The customer service at this location has been unbelievable! Hannah was extremely understanding and accommodating when my car was totaled in an accident. I highly recommended renting from this location and company!
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November 2021 by Teresa Poulin
Sam did an amazing job at the Ballwin, MO location. Thanks again
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October 2021 by Geoffrey couch (Rifleman 45)
Awesome Customer Service. The engine in my car blew up on Christmas Eve 2020 no surprise there right. It was 2:30 PM on Christmas Eve check the website realize they were closing at 3 o’clock called to book a reservation figuring I was going to be left stranded high and dry. The man on the phone was able to make and confirm my reservation while I was running on foot to get there before they closed For the holiday. Arrived at the enterprise location in Manchester at 2:58 the The young lady working was so nice it was about 20° that day needless to say I was a little cold after my jog after not taking time to put on a coat before I ran out the door. When I walked through the door are you OK. I explain to her the situation she checked her computer my reservation was there she confirm my reservation got me my car and was so nice fast and very professional this delightful young woman and the nice man who booked my reservation together saved my Christmas Eve for me and insured that I did not have a problem getting to work the next day because I am a dining service manager for a senior living facility and many seniors depend on me more so now in 2020 than ever to be at work. enterprise not only save my Christmas Eve but insured my ability to properly care for the residence at my work. A big thank you to the nice man who help me book my reservation for the delightful young woman who took care of me that day at this location and a thank you to enterprise my hats off to these two people who actually do a credit to the word Customer Service awesome job
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August 2021 by Amy Coyle
Andrew was incredibly helpful and made our pick up and drop off very easy! We will definitely be returning to this location for service again!
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June 2021 by Matthew Chambers
I made a mistake and went to the wrong location to pick up my rental (there's three Enterprise locations on Manchester in close proximity). The two guys working there were courteous, and helped me make it down to the other location to get my rental before they closed. Very nice of them to help me out after I made the error.
