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January 2024 by Beatrice Huske
Worse phone system ever!! No one answers and the automated system can’t understand what you’re saying.
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December 2023 by Kristy C
My regular pharmacy was out of antibiotics and they transferred to this location. They saw I had a very upset baby and rushed to get it filled quickly.
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December 2023 by Georgeo Frazer
Customer service and human decency in the pharmacy is TRASH. Never experienced such a piss poor attitude from pharmacists, its like they don’t want to be there.
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November 2023 by Lucas Phillips
I'm not sure why they have a phone number, no one ever answers. The pharmacy is either completely understaffed or incompetent. I'd rather have one CVS that is further away than 100 near me that are absolute garbage. Why not spread yourself even thinner and have one employee per 4 stores?
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November 2023 by Scott P
Told by a pharmacy employee no appointments were necessary to get a flu shot and when I should up I was told I needed an appointment and when I setup an appointment I received a text message this morning my appointment is canceled. What a joke.
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November 2023 by M S
Brian M is a pig-headed jerk. He is unprofessional, bias, and a TERRIBLE leader. He argues with his techs in front of customers. He is completely incapable of handling his responsibilities. He is easily aggitated, argumentative and lacks the capabilites to run a pharmacy floor. He is quick to blame those around him and takes no ownership of his mistakes. He needs proper training. Do not trust him or this location.
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November 2023 by Nicolle Allen
Pharmacy staff told me they were 6 days behind . The pharmacist will get to my prescription when they get time. My prescription has been there a few days . No text or anything saying they were 6 days behind. It just says in process when i checked online. I guess I don't need to take the medication my doctor prescribed. I guess we need to find a new Pharmacy asap !
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October 2023 by Bruce K.
was notified Rx's where ready yesterday at noon. Got to pharmacy 10:30 AM the NEXT day, drive through it was closed no signs in lane to tell you. got in linein the store, five people ahead of of me, only to find out Rx's won't be ready for 3 more minutes! VERY POOR, MIF YOU CAN CALLL IT SERVICE!
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October 2023 by Lee R
Pharmacy is a pure waste of time! I replied to the automated text that i still need my prescription over 10 days in advance. 1 day before my prescription ran out, the order goes to processing. Whats the point of telling you 10 days ago that i need it? I call the pharmacy, no one answers for over 15 minutes of hold time. It's like they don't want your business, don't bother them.
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September 2023 by J Deh
On hold for 1 hour, no exaggeration. I’m now going to try calling another CVS. My question required speaking with an actual pharmacist, so I expected to hold for a bit, but an hour?I picked up a prescription from there earlier today and the guy (not the pharmacist) behind the counter put the prescription bottle and receipt in the bag, then sort of tossed it onto the counter. I guess this was being cute or cool? He wasn’t being rude or aggressive, but I can’t help but think this somehow connects with me being on the phone for an hour. Just seems like we could be so much better.
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September 2023 by Meagan Sedivy
Horrible. Waited in line inside for over 45 minutes. drive thru was closed and had been all day. Pharmacist was very rude. We are switching to mercy it’s much better service. This was after we waited five hours for the prescription to be filled, it was for breathing problems in toddler. Unacceptable. Also couldn’t get anyone on the phone waited 25 minutes on hold just to get basic questions answered.
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September 2023 by Carolyn Otto
The store at Clayton Rd and Henry in Ballwin Mo has a totally understaffed Pharmacy. They could not find my prescription when I was in the drive through, although the doctor called it in 2 days earlier. Then when I researched myself and found out the name of the prescription and details, I tried to call. OMG! Good luck getting anybody to answer in the Pharmacy. I have been on hold now for 41 minutes, listening to their tiresome music and announcements. Im determined to stay on the phone until somebody, somewhere in CVS la-la land answers to I can eventually get the medicine that I need. Today.
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August 2023 by Patti E
Not able to reach for 40 minutes or more multiple times. There was an error made on my prescription & I need to talk to pharmacist and it is excruciatingly unattainable. Being a member of the Missouri Consumers & Healthcare this is intolerable!! Need to contact CVS headquarters tomorrow. No wonder their consumer reviews is only a 2.3 which would be similar to eating at a restaurant with aGrade of D - unbelievable!! I am still listening to music with no one answering as I type this review. I even did a non-direct approach by contacting store manager & requested transfer to pharmacy after explaining the situation.
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July 2023 by Satchel
Pharmacy experience sucks every time, and they never pick up the phone either to answer questions I may have
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July 2023 by The Sunny Acorn
did not fill my script correctly so I lost out on 30% of my prescribed pain medication for surgery recovory with no way to fix their mistake without me asking the hospital to write an additional script, and there was no way I was going to ask for another script of that kind of medicine for obvious reasons, and their reply was, 'oh well, too bad' (very fishy when that is how they are dealing with this type of medication that the script was shorted!?!?!) They just filled the script short and since they handed me the script and I then I looked at it and saw it was short they said, well you took it the package from my hand so we can't change it now and once it's filled we can't give you the remaining med on the script because they are void and not in the system any more. I was like, why did you not fill the entire thing, which they didn't have a good answer for and just said, 'it's done now we can't change it, oh well, get another script'. Will never go there again! It seemed so fishy and they were totally rude.Also, while I was waiting in line I watched someone who works in the pharmacy "rage quit" yelling and cussing loud and in front of all the people waiting in line. It was a crazy messed up experience.
