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June 2024 by Alice Laux. Gregory
Feels like back in the day and then suddenly, you're in the now. Great experience and wonderful, helpful staff !!!
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April 2024 by Payton Birkel
The customer service and relationship with the team here is amazing. I brought my family here from out of town and they have never experienced this great of service from a running store before. I would recommend Big River to ANY and ALL looking for a pair of shoes!
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March 2024 by Magdalena Ramirez
Best experience I've ever had. I was recently diagnosed with plantar fascitis but I've always had foot pain. After studying my foot and telling me my correct shoe size they were able to find me the perfect pair, Hoka. The shoes are amazing but the help from the staff was too!! I was comfortable the whole time, I felt like I was being heard. These shoes and the experience was worth the price. Definitely recommend them 10/10
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March 2024 by Dalantiya A. (Nancy)
I recently visited the Big River Running Company branch in Manchester and I had the pleasure of being assisted by Daryl.
Her exceptional service and knowledge about shoes left a lasting impression on me.
1. Customer Service: From the moment I walked in she greeted me warmly and made me feel welcome. She took the time to understand my needs and preferences, ensuring that I found the perfect pair of shoes.
2. Expertise: Her expertise in footwear was evident. She asked insightful questions about my activities, foot type, and any specific requirements. She then guided me through various options, explaining the features and benefits of each shoe.
3. Attention to Detail: She paid attention to every detail, from the fit to the arch support. Her recommendations were spot-on and I felt confident in my choice.
4. Comfort and Style: Not only did she prioritize comfort and functionality but she also considered style. I left with a pair of shoes that not only felt great but looked fantastic too.
5. Overall Experience: Daryl's professionalism, patience, and genuine care made my visit memorable. I highly recommend her assistance to anyone looking for quality footwear.
Thank you for going above and beyond. You truly made my shopping experience exceptional!
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February 2024 by Julie G.
Great service from fitters that know the shoes. It's nice to have someone help you find the right shoes instead of just handing you a box and walking away. You will pay full price but it's a pretty no-hassle experience and the shoe selection is top notch, which is important. If they don't have what you're looking for in store they'll order it and ship it to you free.
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December 2023 by Johnathan Sprous
I went here to get my first “real” pair of shoes. I didn’t actually know my size so they were kind enough to get me fitted. Once they got broken in, my Hoka shoes solved most of my walking problems. Be warned though, the movement of the shoe can take a bit to get used too.
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October 2023 by Lisa Gregg
Very knowledgeable and attentive staff
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October 2023 by Emily Marie
Chris was awesome! He was a tremendous help with find a pair of shoes!
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October 2023 by Coral Reyes
my mom bought me a pair of Hoka to pickup here as my birthday present. She ordered an evening and the shoes were ready for pickup first thing the next day. The employee that greeted me was very friendly and got my order right away. My mom was going to ship me my present initially but she figured it was better to buy something local to my area and it worked out pretty well. Just exactly what she wanted to gift me.
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October 2023 by B Gilbert
Always have had a great experience here. Right when I walk in I am greeted and given personalized attention. I got a great pair of brooks here. They were a tad too big and I was able to exchange them no problem.
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October 2023 by Kimberly Emily
I was sent to this store by my podiatrist for shoes to correct planters' facaitis . The staff was very helpful..Shoes did the job, no more pain ! Expensive shoes but definitely worked. I just purchased a 2nd pair... Will keep coming back . Great store friendly staff !
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October 2023 by Monica Spaunhorst
I've been going to BRR for years and I absolutely love it. Very knowledgeable staff. Great variety of products for runners and walkers alike.
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September 2023 by Theresa G.
These folks are always very nice and helpful. They listen to your needs and spend the time taking shoes on and off to find the right pair. I unfortunately got a pair that were not right after 2-3 wears, but I was able to exchange with no fuss. They were once again more than helpful in the extra fittings and exchange.
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August 2023 by Dawn Kirby
Very attentive staff and help getting right shoe and insert for my husband. Got a little help with discounts due to current sale and military discount. Good shoes for wide feet are expensive!
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August 2023 by michael farmer
It started slow but after I got waiting on it turn out to be good experience sale person said that was wearing a size 12 for has long has I can remember it be been a 10.5 poor feet thanks magen
