Sutherlands offers a diverse range of high-quality products for shoppers, including lumber, building materials, tools, hardware, gardening supplies, electrical fixtures, switches, wiring, and plumbing fittings. Customers find everything they need at competitive prices, whether they are DIY enthusiasts or professionals. The store is noted for having lower prices and offering free pallets, and it allows pets. Many reviews highlight friendly and knowledgeable staff who provide amazing service, are right there to answer questions, and create a better experience than the big stores. Specific praise is given for staff who go above and beyond to help, particularly on the furniture side. However, experiences with management can be mixed. One customer reported a difficult situation with a manager who had an attitude problem and was difficult to work with, leading to a call to corporate. The corporate response was professional and helped rectify the situation, which left the customer satisfied with the resolution and willing to continue shopping locally. Overall, while most experiences are very positive, noting helpful staff and a wide product selection, there can be occasional issues with management.
They've got everything. Friendly and knowledgeable staff, lower prices, free pallets (some aren't, but most are) and they allow pets.Our family's been by a couple hundred times. The only thing they haven't had was a corded impact wrench.
February 2023
Great place they didn’t have what we needed this time but they sure did try their best. We really like this store.
January 2023
Great place Mike is the store manager if you have a problem ask for him good kid he is
