O'Reilly Auto Parts in Aurora is consistently described as a fantastic place with very helpful, polite, and respectful people. The staff is noted for being super nice, friendly, courteous, and professional. They are always there to help and are willing to assist with projects. Customers report very impressive service, including staff remembering past conversations and being proactive in offering help. The store offers useful services like a free loaner tool program, which is appreciated for projects requiring a tool one might only use once. While most experiences are positive, there can be occasional issues, such as problems with part availability or communication regarding held items. However, the team works to resolve these matters and will take care of things if they aren't right. The store carries needed parts, tools, and accessories, and if a specific part isn't in stock, they can often get it. Customers express great satisfaction with their experiences and indicate they will return for future projects, considering it their auto parts store for sure.
Everyone there is always knowledgeable and helpful. But on a recent visit Joshua went above and beyond in helping me with some problems. Great job & thanks!
May 2024
They really saved the day, very personable atmosphere.
August 2023
Very helpful people here. The gentleman helping me this evening even asked if I had gotten my 4wd to work! That was probably 3 months ago and he remembered me! Very impressive! Thanks for all of the help to everyone in the Aurora store!
