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July 2024 by Lavie K.
Linda (team lead) who was working in the evening of Friday, July 5th is an absolute asset to this business. I approached one of the staff with a safety concern who connected me with their team lead, who ended up being Linda and she could NOT have made me feel any safer. She went above and beyond what she was obligated to do. I could also tell from the way that she communicated with the other staff members at the time of the incident that she is well respected within her role.
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June 2024 by Karen G.
I walked in with high hopes for this Walmart. I was pleasantly greeted by the greeter at the door, but after that, everything went downhill. After I had gotten what I had came for, a pizza, I went to go browse what else this Walmart had available for me to purchase. After walking down multiple messy and dirty aisles, I reached the sports section. I was intrigued by the basketballs, so I picked one up. After bouncing it a few times, I was rudely yelled at by an employee to put it back. I am very disappointed by this service! Why can't I test out a product before I purchase it? What if it was deflated? What if it had a bad bounce? I have never been more disappointed with the service somewhere. Do better Walmart!!
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December 2023 by Rune O.
Granddaughter received 2 book sets for her bday that she already had. Harry Potter and Percy Jackson. No receipt but this has never been an issue anywhere else. I had absolutely no idea what the cost if the sets were until the customer service person scanned them. HP apparently was $70 and PJ was $35. wow. The cs person immediately informed me that she wouldn't be exchanging the books at all. I asked why and she told me cost. I could almost understand because that was a lot of $ on the HP set. I then said just return the PJ set that the price was not that much. I was informed that I wasn't allowed to break up the transaction and do just one set. WTH I had never heard such crap in my life. I was told that the store manager had capped returns at $50. Who ever heard of an individual walmart making its own rules??? I took the books and did my other shopping. The more I shopped the angrier I got at the cs' attitude and snotty behavior. I made my purchases then returned to cs and asked to speak with the store manager who set the return rules. He came out and I explained that the return wasn't for electronics but books and it shouldn't be that hard. He politely agreed to take back the PJ $35 set for store credit which really burned the original cs person. She continued to be rude to be even after the store manager had been so nice and helpful to me. She kept going on about how I should be allowed to do the return. Finally I told her I was finished speaking to her. The most bizarre return experience I have ever had. She treated me like a crack addict trying to return stolen merchandise. Lady...they were books in new original sealed condition not an 8lb chunk of media I shoved down my pants and walked out with. Never again.
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June 2023 by Emily G.
auto dept was so rude to me . treated me like i was an idiot i assume cause i'm a woman. one guy rolled his eyes at me when i asked him a question very politely. another said hi to me and when i said and what i was there for he was basically like i'm busy doing something . ok sorry dude . just seemed like they were very inconvenienced by me .
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September 2022 by Claire P.
Even though I live in Oakville, I will make the drive to this Walmart just for one reason- the Auto Care center. Recently I had a completely flat tire just 10 minutes before close, and while multiple places had already turned me away, I came here and when I tell you they took care of me! I was having the worst of days and they walked me through everything. The prices were extremely reasonable, and given that I am a broke college student, that means a lot to me. They didn't make me feel stupid or try to scam me into getting more than I need, which some places around her try and do. Service was quick and I was back on the road in minutes. I'd been here before, and they always make me feel welcome, but this time specifically locked me in as a returning customer. I hope next time you need an oil change, tire change, or anything to do with your car, stop by. I'm sure they'll take care of you like they always take care of me.
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August 2022 by Jon G.
Contact free grocery pickup is a joke, they smash your eggs, chips, bread and gallons of milk intentionally. They also tell you items are out of stock but when you go in the store there they are. Do not reccomend.
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December 2021 by Andres S.
Terrible place customer service is rude no one answers phones. No one ever knows the answer to questions
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March 2021 by Donna M.
zero stars! Worst experience I have had in years! Who is responsible for creating the pick up process? Obviously someone with no experience. When arriving, all of the spots were full. I calles the number and the associate stated I would have to wait for a spot and then call back There were a few cars in front of me. I hung up and then observed all of the LARGE orders coming out..very slowly..I had a small purchase. I called back and told them the make of my car and that I was not calling back. The associate gave me a manager, Kristen. I explained the issue. She told me to pull into one of the reserved spots with letters and that the order would be out in a few. 40 minutes later I witnessed the LARGE order being put into a car parked next to me that had pulled up at least 15 minutes after me. I was VERY upset and asked the associate how that order came before mine and that i had been there for 40 minutes. He said he woukd check on it...the order came out a few minutes later. I was so upset and knew the store manager should be aware of what had happened. I know I would want to know if I were the manager. I was given Kristen again and she took my name and number. I HAVE YET TO HEAR FROM THE STORE MGR. So professional. I guess I will be contacting someone in their corporate office...maybe they have someone to help them figure it out. Regardless, I will not give that location my business.
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January 2021 by Teresa K.
Wonderful array of products. Love their pick up service. Pharrmacy is very helpful. Great to have such a nice clean store.
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September 2019 by Leen P.
Very unprofessional establishment, maybe the aisles would be more stocked if they used their employees to restock items instead of stand at check outs and watch you scan everything, like there isn't cameras all over you already? Then when you address the worker, Denise, catches an nasty attitude. That's okay, I will gladly take my business elsewhere :)
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August 2019 by Chanel C.
I called this Walmart asking if they had a specific type of water in stock and the person in the phone was very rude. They then connected me with a member of management who was also not helpful and was then again very rude. I was then connected to a different lady who I then asked for the water once more and she said "uhhh that's a no go". Then hung up on me. The management team here is very poor it is very sad. This is not the only time this has happened it has happened In store as well. Their store is falling apart and so are the employees. I will shop anywhere else but here from now on. I would not even give this a one star!
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July 2019 by Richard K.
55" tv and when I tried to get one in store I was told no I'm not selling you a tv for that price even though it was Walmart's app. I was told no multiple times and kicked out of the store when I kept insisting that they have to honor the price match. I was speaking with the manager entire time her name was Lexi at the Arnold MO Walmart very rude and unprofessional worst experience at this store ever
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July 2019 by Kevin L.
I needed to pick up a prescription from the Pharmacy after having some surgery done. I have filled prescription from the Pharmacy before. I stopped and dropped them at the Pharmacy counter at 3:30pm. I travelled home and arrived back at 5:00pm. I was told the prescription had not been filled as the latest Insurance card needed to be entered in your system. Once the update was performed on the card I had to wait for the update through the computer system to process my prescriptions. I was informed numerous times the process would only take a few minutes. If I can sit on the bench and wait as soon as it was filled I would be called Well my check out time was at 6:35 PM with my prescriptions. To bad I will never get these couple of hours back to enjoy myself doing a task that might be more pleasant than waiting for a few hours sitting on a bench .. Probably could have headed off some time if they would have called my number listed on my file and I could have come back to give them the information to start the process sooner. Don't know.. but spending the time there in pain was not helpful..
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June 2019 by Ralph P.
Went to Walmart for 2 specific energy drink products and to buy men's fruit of the loom underwear. Only found one of the drinks. The underwear didn't have my size. I asked an associate for assistance and they said they didn't know. Asked 2 more associates in that section neither was helpful. I can buy my underwear for exactly the same price from amazon. I gave Walmart a try and the experience was honestly frustrating and angering. Then went to check out and GOD forbid you should open some of the 40 checkout isles. There were only 2 manned lanes open. I refuse to support self checkout. If you want me to support self checkout, supply your employees with a livable wage and insurance. I have zero reason to support Walmart. I got next to no support alleviating the issues with your service and lack of products and then waited to check out. You've single handedly convinced me to renew my Amazon Prime subscription. Best of luck racing to the bottom of the service industry and I hope you shudder every store.
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April 2019 by Jeff H.
Worst Walmart around. Employees hate working there and service is horrible! Always very packed and crazy people there. I do not recommend going to this certain Walmart I would drive the extra way to Fenton Walmart
