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July 2024 by Deb I.
Absolutely unresponsive! Run, don't look back. I regret buying my spa from them! This is not a one time experience. This happens every time I need something. It just should not this difficult!
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June 2024 by Nadia K.
I contacted them for a service appointment for my leaking spa. The tech came out opened the cover saw the water level was down about a foot and within the first 2 mins turned on the jet to the spa and shot water all over me, soaking me he said yeah sorry about that. Why you would turn on the jets knowing the water is going to shoot out was beyond me. I then explain that I had removed 3/4 of the panels to find that there was water leaking and you could see water stains, and some of the insulation was coming out. The tech then told me that normally he has seven appointments a day but today he only has three and he said he told the office, you know I could be home sleeping. I have other stuff to do, so now I have three appointments today. Ok? The point of him telling that to me I'm not sure. He then took off the arm that holds the cover up when you take it off, and removed the rest of one of the panels. He said oh this has the insulation in it that we have to pull out normally we don't mess with that. I said okay, well do you want me to pull it out so we can take a look at the hoses and valves I mean your here to fix it and to see where it's leaking. He said yeah and then we both proceeded to pull out some of the installation to expose the hoses. Once he looked at everything on the right side of the hot tub he said well, it's not leaking here, it's wet but who knows where it's coming from. I said okay could it be the other side, or could there be a crack? He said maybe but you're running out of time on this appointment so you're going to have to call back in and have another service call. I said what? You came out, you haven't found anything, I'm getting charged and you haven't fixed anything, he was like yeah I don't have time. So I then requested him to open up the panel on the opposite side to see if possibly the leak was over on the left side. He unscrewed the panel dropping all the screws on the ground even though I gave him a cup to put the screws in. We both looked at it when he removed this panel and it was obvious that was where the tub was leaking it was soaked, and there was some bugs crawling all over it. He said you'd have to pull all this insulation out and reschedule another service call. So I questioned is this not fixable, he said everything is fixable. So then I questioned - because it is a older tub but still in great shape if they did any kind of pickup and haul away and he said yeah $300 bucks takes a couple weeks. Then he said oh there's some stuff that you can pour in it like Fix-A-Flat to see if you can seal it or something like that. I was like pour where as I lifted the tub lid and he said in the filter. He didn't tell me anything more about it or if he had it or he was going to do it. Nothing. He said ok well that's it then. I said so you came out and we tore all this apart but we're not going to fix it we are just gonna leave it. He said no that he needed to go. So after he left and I stood there looking at the mess that was left and none of the panels were put back on. I was trying to figure out what I was going to do. I decided to call the office and explain what had happened. I was put on hold for 10 minutes. When the service manager came on. He said yeah older tubs leak, there's this leak stuff. We'll send it out to you. (I'm guessing by mail I have no idea). He said if it works then we'll send somebody out and maybe they can get that cleaned up. He said but your tub's old and you might have to start working on saving money for a new tub. Which kind of irritated me because he doesn't know my financial situation, but immediately thought that I wasn't able to afford a replacement tub. But they never took the time to repair my leak, and see what was causing the water to drop a foot. So how do I know I need to replace the tub maybe it was a simple repair. That's why I called them. Side note yes I can afford a new tub. Long story short I paid $140 for a leak to be fixed that
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April 2024 by Ric S.
Service Department. It's been six weeks and our spa is still out of service. It appears that our living in Illinois is a deterrent to receiving timely service calls.
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April 2024 by Anastasios Kolios
Nothing but the best experienceThey surveyed my swimming spa for a new cover replacement and 3 weeks later was installedExcellent communication on the arrival time form Beth and Mandy at the front office and Derek the technician was very helpful with every question
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March 2024 by Cris R.
Scheduled to have a hot tub moved. Signed the disclaimers & move set for Tuesday -- the day I was closing on the house (no earlier appointments available). On Friday I get a call saying they have a Hot Tub Show to attend the next week and the office manager is cancelling all scheduled appointments. They had no give -- they said they would reschedule for the following week and I needed to make arrangements for the new owner to just let it sit there for the week. No give. UNDEPENDABLE and UNPROFESSIONAL. Office manager should be fired as is opening up the company to legal action. My attorney said I could sue for the price of the hot tub I lost because house closed & I couldn't get new owners to allow this. May consider this....
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March 2024 by Lisa Clark
We had a great experience with both the sales and the delivery/setup guys. We did have a small issue where the heater was defective on initial delivery and kept tripping the power but they were attentive and corrected the issue within 2 business days.
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February 2024 by dan kay
I contacted this company for a leak in my spa. After a week of waiting I was charged $95 for a service call. Derek the technician came out for approximately 20 mins and stated he couldn't detect the leak.To further diagnose the leak he would have to charge 500$ each way to the shop and 6-10 man hours to trouble shoot and fix. I told him i would think about it.A few hours after the service appointment I was contacted by Kevin the sales manager. I was then being questioned about a new hot tub.Two days later i decided to look for the leak. The coupling from the pump to the heater had water leaking from it. I inspected it and found out the gasket was shot.I purchased the $1.99 gasket from a more reputable store. After installing the gasket, original spa holds water and is NO longer leaking.Kevin contacted me via text and stated that“No visible water is seen coming from the heater. Now it’s possible it leaked afterwords but when the pic was taken and he was there it’s dry up front .”Emphasis that it leaked afterwords…. A $1.99 and less than an hour of my time and no other leaks…and the spa is holding water for 4 days now with zero leaks. Sounds like that was the issue altogether.I inquired about some sort of refund for this oversight and was not offered anythingI will NEVER recommend this company and I would stand clear of the sketchy business practices. $1.99 could have turned into a 2,000-2,500 dollar fix or worse yet a new hot tub for even more.
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February 2024 by Diane Doran
They ripped me off, the came while I was gone ,claimed to replace a heater and they left no box no old one charged my debt and knew my HOT TUB needed replaced but would come get the heater or prove they replaced the one.When I saw the charge on my debt after coming home from hospital
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January 2024 by Dan K.
I contacted this company for a leak in my spa. After a week of waiting I was charged $95 for a service call. Derek the technician came out for approximately 20 mins and stated he couldn't detect the leak. To further diagnose the leak he would have to charge 500$ each way to the shop and 6-10 man hours to trouble shoot and fix. I told him i would think about it. A few hours after the service appointment I was contacted by Kevin the sales manager. I was then being questioned about a new hot tub. Two days later i decided to look for the leak. The coupling from the pump to the heater had water leaking from it. I inspected it and found out the gasket was shot. I purchased the $1.99 gasket from a more reputable store. After installing the gasket, original spa holds water and is NO longer leaking. Kevin contacted me via text and stated that "No visible water is seen coming from the heater. Now it's possible it leaked afterwords but when the pic was taken and he was there it's dry up front ." Emphasis that it leaked afterwords.... A $1.99 and less than an hour of my time and no other leaks...and the spa is holding water for 4 days now with zero leaks. Sounds like that was the issue altogether. I inquired about some sort of refund for this oversight and was not offered anything I will NEVER recommend this company and I would stand clear of the sketchy business practices. $1.99 could have turned into a 2,000-2,500 dollar fix or worse yet a new hot tub for even more.
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January 2024 by Greg C
Two Men and a Spa Dolly saved the day!! I couldn't find a spa service company anywhere close to Edwardsville in December. Dennis and his people showed up quickly and saved my swim spa from serious damage! The price was fair too! Well Done!
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January 2024 by Carolyn Arth
Read carefully before you do business with this company! This past summer, I called them to order a new hot tub cover. I was told that someone would call to set an appointment to custom measure my cover. They took my credit card as a hold on the order. After weeks and several calls, I get a text message saying my appointment was the following morning. No one called to arrange an appointment time, they just announced it. After the tech measured the tub, he said it would be 4 weeks to complete. We waited 5 weeks and heard nothing. After several more calls we were told that they hadn’t received approval from us to place the order. The tub was measured, the credit card given and a completion date was given to us. They said they would put a rush on it and call when finished. Three weeks later. I call again. I was told that someone would come to measure and that no work had begun because it is a special design and requires a template! Then I was told that no one had ever been to my house, and no measurements were ever taken! After an angry tech yelled at me, I told him to cancel the order and he replied, “good luck finding a hot tub cover and he hung up. Luck seems to be the key word in dealing with this company!!!!
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December 2023 by James G.
I've tried using this company because was supporting owner they suck. Will never call them again.
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December 2023 by scott mueller
Recent purchase but the shell is will not hold water. Have tried to reach out several times in the past 3 weeks with not much of a commitment to make it right. Currently still waiting for issue to get resolved.
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November 2023 by Kimberly Gerdes
Two Men and a Spa Dolly are amazing! They have a high level of customer service and are very knowledgeable. They are very responsive and have ensured my pool was maintained properly all summer long. Staff is not only friendly and professional but most importantly knowledgeable. Definitely recommend them to anyone!
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October 2023 by wayne wulff
We purchased from a trade show. DO NOT do that. The purchase went well, the delivery and customer care less than acceptable. Everything was last minute on the delivery, I was not informed to check the level of our concrete slab, I was told that it would be hooked up upon delivery to have the power ready to go. That did not happen. I had the power ready in the correct location, It was delivered, and that’s all. The boys delivering were great and did what they were told to do. No word from the office to check on satisfaction and no returned phone call when I reached out. I’m on my own from here on If I have an issue. I guess it’s my fault that I live 400 mi away from the office. Lesson learned.
