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April 2024 by Charlotte Medina
The process of buying a bed from STL beds was so easy! Michael was super helpful and provided great customer service. The bed I ordered is amazing. Thank you!
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March 2024 by Matt Malone
Michael Coffman was very helpful and knowledgeable with my interest while deciding which way I want to go with a mattress
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February 2024 by Susan Pospischil
Michael Coffman was most professional and very helpful! He helped me with my concerns to find the pillow that would work for me. He went above and beyond! I live out of state and my business transaction was online and over the phone. He also followed up with a handwritten note and some little gifts that he mailed to my home! He is one of a kind!
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January 2024 by Lawrence Sturm
I ordered an item that had a high rate of return. I received a call from STL Beds and received excellent detailed advice and instructions on how to install a different product that is superior to solve my problem than the original item I had selected. Their advice was exactly correct. I thank them very much for their care and expertise. I recommend this company very highly.
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November 2023 by B Geezy
Item arrived two days after purchase and came as described. The company provided a follow-up call to make sure I was ordering what I actually needed. I would definitely recommend!!
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October 2023 by Peter Brown
I recently had an absolutely dreadful experience with STL Beds. I felt compelled to share my story to prevent others from falling into the same trap.First and foremost, Doug completely misrepresented their warranty. When I made my purchase, I was assured of a comprehensive warranty that covered all possible issues. However, when I encountered a problem with the bed I received, they conveniently changed their tune and refused to honor the warranty they had promised.To make matters worse, the bed they delivered was not the one I had ordered. It was a completely different model, and the quality was shockingly inferior. It's clear that they have a complete disregard for their customers.Communication with them was an absolute nightmare. They were unresponsive, unhelpful, and seemed disinterested in resolving my issues. It's as if they couldn't care less once they had my money.I want to save others from the headache and frustration I've had to endure dealing with these guys. I strongly advise you to steer clear of this company.
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August 2023 by SUE Pratt
Doug spent plenty of time with us. Very knowledgeable & great experience. Lots of mattresses to chose from, till you find the perfect one. Thanks Doug for everything!
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July 2023 by Eve Bower
We were so impressed with the integrity and thoughtful, creative customer service Michael gave us. We placed an order, and a short time later, Michael called to ask a few follow-up questions. In that process, we realized the item we’d purchased actually wouldn’t work in our case, and Michael not only refunded the money, but spent time brainstorming and troubleshooting how we might solve our problem. We will always check here first to see if we can get what we need from these guys!
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June 2023 by Deanna Rice
I am now on the 3rd bed purchase from them! They go above and beyond every time I walk in. I tell everyone I know about STL beds. As long as they are open, I’ll never go anywhere else!
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June 2023 by Amy Fisher
I would give them 10 stars! I called STL beds the night before I had to move as I was having an issue draining a waterbed. I was using the drain & fill kit but when I turned the water on in my bathroom sink to create the pressure to suction the water out, the pressure was too fast and was going to over flow so I turned the water pressure to medium. I couldn't tell if it was draining the bed or not so I found STL online (I'm in FL), called and I got Doug. He let me know the bed would not drain at half pressure and I needed to buy a Drummond Transfer pump which I could get at Harbor Freights. I went into a panic because I needed to drain that bed as the movers were going to be at my place the next morning. STL was closing in a few minutes and I had never used the pump before. I was half in tears because where could I get help if I needed it? Doug assured me I could use the chat message link on their website even after they closed and went on to give me his personal cell number "just in case" and assured me we would get my waterbed drained that night. I hurried up, got to Harbor Freights, (Doug even recommended I check online at the HF close to me to make sure they had the pump in stock, which thank God they did!) got the pump and everything went as Doug said it would. He explained to me how to connect the pump and what to do. I did call him upon my return to let him know everything was working as it should! Talk about going the extra mile for customer service and I'm not even a customer of STL. This just tells you STL is a first class place for ALL your waterbed needs.
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June 2023 by Sam Morrow
Absolutely the best customer service! I will be recommending STL beds to everyone I know! Thank you Doug for your knowledgeable tips!!
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May 2023 by N S
Most people who are making a large investment in a bed tend to research prior to going, to get an idea of what their looking for.That's exactly what I did as far as mattresses and stores to buy from.I found STL Beds, they had 4.9 stars which peaked my interest. I started reading some reviews, finding many have had excellent results.I visited STL beds on April 1st, 2023 with a pretty good idea of what I was looking for or at least I thought. LolDoug was our salesman, hands down the BEST experience I've ever had purchasing a new mattress. Doug is extremely knowledgeable when it comes to making sure his customer's find the right mattress to meet their needs. Doug spent 3 hours with us explaining how each mattress is made as well as the pros and cons.If you want a good quality mattress and exceptional quality customer service. Please go visit Doug at STL Beds, you won't be disappointed.
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April 2023 by Deb Foley
Doug at STL is the best. I had a tricky situation which required figuring out how to make an antique headboard/ footboard work with a new bedframe. Doug worked with me ( long distance) and came up with a creative solution. Easy invoicing, great shipping … wish I lived closer- I would use STL for everything!
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April 2023 by Chris Doerhoff
My family and friends have been going to STL beds and Doug for a very long time. Today I just purchased my 5th mattress from STL Beds. We can't wait to get our new mattress home and the first sleep. Great service and great experience EVERY time!!
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March 2023 by paige mclain
Fantastic customer service!!!Purchased the bed support for a queen bed and due to the specs of my new bed frame, I wound up needing to cancel my order. I would not have known this had the owner, Doug, not reached out to me to verify that I had selected the right product. It is so rare to order a product via Amazon and actually have a human, let alone the owner of a company connect with you to ensure a good experience. Cannot speak to the products itself, but based on a comparison to others online while I was shopping the materials and construction are superior.
