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October 2023 by Tc S.
I placed a 500.00 deposit on a vehicle. When the vehicle arrived it was not what I wanted. They said they had the one I wanted enroute. Then the price went up 2000 and offered me wholesale price for my 2023 loaded 4 wheel drive Silverado trail boss, because it has 19000 miles on it. Not to mention the repeated lies. Now they refuse to give my 500 deposit back. STAY AWAY SPEND YOUR HARD EARNED MONEY AT A TRUST WORTHY DEALERSHIP!
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January 2023 by Haley P.
Reluctantly leaving 2 stars. A little late to writing this review, but better late than never. It will be a bit long if you care to read because the details matter. I kept everything written down in a word document during all of this process, so it is all factual and dates are exact. The vehicle is a 2018 Ford Mustang. (Also not sure if it matters, but I am a 24 year old woman.) Summary - I bought my car in July, it was in and out of a shop for 4 months, stayed at shop for extended time (6 weeks) - Star manager never called back.I had just bought my car on July 8th, 2022 from Star Chevrolet. As soon as I brought it home my friend noticed a metal grinding noise. I brought it to a shop the very next day where I stayed there until they closed at 2pm, only to be told the rotors look a bit rough. 7/13-14th - I brought it to Gray-Daniels Ford in Flowood and paid the 180$ diagnostics fee and was told the rotors looked bad and that my exhaust was scraping. 7/19-20th - brought my car back to Ford because it still needed to be accurately diagnosed. Finally was told that the O2 sensor was crushed and needing to be replaced. 7/26-27th - I took off work on the 26th and drove 2 and a half hours back down to Star Chevrolet for them to replace my O2 sensor and the rotors. The reason I am leaving two stars instead of one is because they did so and let me use a rental car because I had to go back home and go to work the next day while they worked on my car, so I left work over and hour early and drove back down after work the next day to retrieve my car when it was done. August 3rd - I had to bring my car back to ford because the metal grinding noise was still happening. On the 9th - I brought it back to Ford because no one could figure out the noise or hear it, so I had to drive one of the technicians around and my roommate had to drive the foreman around to point the noise out to them. Finally I am told I need a new gear and pinion assembly and a new bearings assembly. A few days later we filed a claim and then a couple weeks later an inspector came out and approved the claim. (Mind you, I bought this car a month before having to use a warranty claim on it.) On August 31st I called Ford to tell them my car had starting misfiring as well and that my wrench light came on. Sept. 2nd - I brought it to Ford and it threw a catalytic converter code and was told it could be the cylinder head or the head gasket cover leaking. September 20-23rd - Finally brought it back to Ford and paid the 100$ fee to cover my part of the warranty, they replaced the assemblies and was also told there was apparently a tune left on it by a previous owner so I had them reset it. They told me that fixed the misfire. October 5th - I called Star to explain to the manager everything that has gone on thus far, because no one should have to go through then when buying a car that was sold to them as "reliable". He told me that to test these vehicles before they sell them that they drive it a bit and check the basics. And here starts the time of my car being in the shop for a month and a half. 10/10- I brought my car back to Ford because of the misfiring that started back up a week after he said it was 'fixed'. 10/11 - they ran pressure tests and the foreman said it was a cracked cylinder head and that he was going to write out the parts needing to be ordered. 10/12- I am called and told the car needs a tear down to see what the issue is to properly fix it. Also told that labor is 6 hours and that they would need permission from me or the place I bought it from because sometimes warranty places do not approve tear down claims. 10/13 - I called Star Chevrolet to speak to the manager and was transferred to voicemail, so I left one. I tried to call again about 45 minutes later and a guy took my name and number to give to the guy who sold me the car. I told Ford to go ahead and begin the tear down. I called Star again to speak with the manager, was told he was in with a customer so the woman got my name and number and reason for calling to give to him when
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September 2022 by Vanessa B.
I was at the end of my rope with car shopping and ended up finding a car online at Star Chevrolet. From my first phone call til the last piece of paperwork, the team at Star Chevrolet made my car buying experience the best I've ever had. Everyone was very friendly and answered all of my questions. I never ever felt pressured to purchase and I feel like I got a fair price on my vehicle. I absolutely love my new car and will definitely use them again in the future!
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May 2021 by Adam B.
We traveled to them because they had the vehicle we wanted for the price we needed. We had an issue after we purchased and they took initiative and stood behind the sale.
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February 2021 by Michael Lebouef
I love the place
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August 2020 by Matthew L.
So I took my truck in to star Chevrolet to have them look at a small Oil leak I had and to fix some things on My truck so I get a phone call the next day telling me that I need a new transmission and they had a price for me for a new transmission they told me it was gonna be $2200 to fix it oil pan leak Which is just a sealant no gasket it was gonna cost me $560 for it and then they try to over price on all their parts told me they were gonna be one price so I got a parts list and then I called the parts department and all the parts they told me were certain price were actually cheaper so it's cheaper for me to walk in and get them from their parts department then it is for them to go over and get it from there and then I filled my truck up with oil because I had a small oil leak because I stay on top Of my oil leak and one day later I go get my truck and there's no oil in it it is completely bone dry so they drain the oil in it to do the oil pan and then I say something to the manager about it and his response was I I don't know so I asked her for a contact to get a hold of the owner and he pretty much told me know so if any of y'all are trying to get some maintenance done now I wouldn't do it because I couldn't even put my parts back together Right in my truckAnd I'll bring the service manager out there and his technician says oh I just forgot to plug up the plugs and wires why would I want you to work on something that y'all can't even fix right just from doing a inspection on it buying a vehicle through that might be good but I wouldn't trust her service department
