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November 2023 by Cindy Conway
1st time there. Process easy and car wash was good. Plan on going back.
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August 2023 by Veronica Montoya
The wash itself was good. The vacuums worked well. My issue was the membership. If someone gets a membership, There should be a notification for someone to put the sticker, that is apparently needed, on the customer's vehicle before they go into the carwash. Instead the receipt says the customer needs to to into "the office" to get the sticker. I was unable locate the office. The people working seemed too busy to assist me. So I ended up paying $34 for a single carwash. I attempted to cancel the membership. I had to leave a message everytime I called. Of the three messages I left, I got one call back via voicemail due to being in a work meeting. Ended up having to fight the renewal that was charged to my account due to not being able to cancel the membership with my bank. I will likely never use this company again.
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August 2023 by Mike McDonald
I asked for the front to be scrubbed with the brush the worker was leaning on he said no it’s the first time anywhere I have not either had a chance to scrub myself or have somebody else do it. I went into office asked why they said they don’t do it because of risk of being hit by car. All other locations do it before putting on the chain. Outside attendant and both people in the office were looking at phone’s sorry to bother you.I spent 25 dollars premium price I just ask for service that looks better than when I arrived. Very disappointed.
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August 2023 by Alpha Red
I use to enjoy going to this place. I had a membership with them back in 2021. Due to budgeting, I canceled it in August or so of the year 2021. Recently, I found they have been withdrawing money from my account since January of 2023. The most recent withdraw was July of 2023 for $35. I was sitting at work when the charge came out. So far, I have lost $170 to this place due to them "quietly" taking money out of my account. Others have mentioned the same issues, estimate of at least 30. Other customers have reported their vehicles being rear ended while in the wash and the company doing nothing to cover the damages due to their wash setup. I tried calling corporate to get the money back, but they refused and only offered to refund $35 from the most recent charge. Side complaints to losing money and other people with damage from being rear ended, wash definitely tears paint off the vehicle around the edge of the hood and top where windshield reaches top of vehicle.
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August 2023 by Henry “THRIFTY USED CARS & TIRES” Wallis
I own Thrifty Used Cars and Tires. You can't beat PitStop Carwash. We send plenty plenty of our cars through there wash. It cleans your car gives it a good shine and you get a free vacuum to boot. Fast economical does good job and saves me time!!Services: Polishing
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August 2023 by Kirsten Henley
One of the workers seen a vacuum hose fall and hit me beside the head left ear, I looked up smiling although ear ringing, and asked for assistance, she simply looked the other way. I love this place but some of the people here don’t care anymore, and the service used to be exceptional. Had I not been ignored it really wouldn’t have been a big deal. It was the lady with blonde hair and up front.
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August 2023 by Samuel Jenkins
Carwash is okay. Vacuums are almost always clogged. This is the third time in the same month that it has been clogged. I even move to a different vacuum every time. Good Luck.
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August 2023 by Austin V.
I've experienced very rude staff on a few different occasions. They have advertised a free 25$ wash if you bring your dog. I did just that and they refused. Asked to speak to the manager who also said no. I also showed the text message sent by the company... don't offer something if ur gonna refuse to do it
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July 2023 by Billy J. Smith
The automatic wash actually surprised me. Before going into the wash,some employees prewashed the rims and the rear end. The car's, not mine. The vacuums were strong except for the one that was clogged some how
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June 2023 by Susan M.
Only cleaned the top half of my vehicle. Went back to the car wash to cancel and was advised I had to call. I was on hold for 27 minutes to cancel, and they won't refund my money.
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June 2023 by Louis Brown
Good but most employees at the beginning don’t spray your windshield or brush it at all and leave a lot of bugs on the windshield also they don’t brush the rear window and rear area enough.
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June 2023 by Joseph Smith
Great experience and FREE vacuuming
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May 2023 by Ginger A.
Just awful customer service ! Be careful what you press on the buttons because if you press the wrong button by chance, they're gonna be charging you every single month and exorbitant amount of money. This place pitstop must make so much money off of people making a mistake on that pushbutton crappy machine that they have. I will never ever go to pitstop car wash ever again. Be very careful.
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May 2023 by Winston Steiner
DONT FALL FOR THE $5 EXTRA FEE FOR ONE MONTH OF CARWASHES… THEY WILL CHARGE YOU EVERY MONTH $17.95. SCAM
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April 2023 by JTL
We cancelled our membership for our vehicle and they never finalized it. They have been over charging me for months for a cancelled membership and refused to give my money back.