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February 2024 by Karen Alexander
Great customer service
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January 2024 by Toronto Spratt
The experience I had with Xifinity I paid my bill back in 11-2-23 and they still cut my service off it was the worst experience I ever had with customers service
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January 2024 by Pennie Tarwacki
Great customer service! Friendly staff!
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January 2024 by Shelby Hobson
HORRIBLE. Don’t even do it to yourself. The worst service I’ve received, their staff is absolutely no help at all. When you finally get past the hours of recordings and get to talk to a rep, you might as well not try and save yourself the trouble. “Customer service” doesn’t exist.The WiFi works when it wants to, but you’ll get the same bill every month.Our wifi decided to randomly quit for good and we have been calling everyday for 3 WEEKS to get it fixed. It’s still not fixed, and we work from home. I’ll never use Xfinity again.
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December 2023 by Jas Pittman
It's been over a month and they have not refunded my money.
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December 2023 by Jeffery morgan
Xfixity Stink they are a worthless comp that dont know there backSide to a hold in the ground they dont want to help you send there stuff backBut they charg you for it there prices is to much ace fiber is better even know they dont have cabel
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November 2023 by Mark Stevens
I went in to pick up an upgraded modem which I thought was part of an upgrade I purchased online. I was told I was not getting the upgraded modem so I asked to downgrade back to the plan I had that morning. I was then told that plan was no longer available and that I would have to pay $15/month more for the same plan. When I objected I was told it was my fault for making a change, even though I was not informed I was giving that up.
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October 2023 by Anita Williams
Needed to return an old tv box. Very helpful sales associate. Took 10 minutes. Easy and painless.
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July 2023 by Michael Griffin
The laziest and worst techs I’ve ever seen. These Little boys need to grow up out of their diapers.
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June 2023 by Bbplayer
Tried to remove some boxes from our payment plan that we did not own, the help desk accidently turned off our current boxes which broke our comcast services, it then takes 50 minutes to get back on the phone with them again.
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May 2023 by William Pearman
I HAD Xfinity mobile phone service. When I went in to their store for what should have been a very simple process, a very nice gentleman helped me pick a phone, sold me two requested accessories, which I paid for up front. It appeared that the new phone transition was going smoothly. From somewhere out of the back of the store a very snippy and rude young lady came out with a horrible attitude, saying that it would be the next day before my new phone was active! I explained that this was not acceptable in that the phone was my business phone and obviously I could not go out of business for a day, just to change phones. The salesman and I nearly begged and she appeared to be gleefully putting me in such a spot! I insisted that they put my number back on my old outdated, cracked screen phone. I then left my paid for accessories on their counter and walked out, never to return again. I then went to a competing phone store and got a new phone for free with a different company. I now totally avoid Xfinity!!!
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March 2023 by Tammy Kelly
My experience with Comcast has always been negative HOWEVER, Keilan at the tupelo trace store changed my opinion of Comcast I had a great experience
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February 2023 by Maria Favela
Please please DO not do this to yourself! Please do you research before signing up. I have had an awful time with this carrier. The prices go up spontaneously every 5 or 6 months. I literally started at a $45 dollar wifi plan and some how I ended up on a $94 plan. On top of that, the actual customer service line ARE NO HELP. Sadly I am stuck on a contract and will have to cancel sometime next year.
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February 2023 by Dave Lipe
When you go ask for Summer, she was very helpful and made sure I got everything I needed. It was so much better than trying to get some help over the phone.
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February 2023 by Tammy Gilmore
I visited the xfinity to turn in my box bc I switched to Att fiber wifi bc my bill kept going up every month it never stayed the same the same price so I switched to att and I love it bc the price stays the same and it never slows down
