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July 2023 by Tina Patterson
Store sign says open till 7 pm but is closed at 6 pm. Fine if you change the hours but change the sign.
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December 2021 by Melleny Faulkner
fast friendly service plenty of stock
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March 2021 by Latisha Stanfield
I love Kirkland's but the sales associate kept asking me if I needed help a thousand times. I end up buying fragrance and left.
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September 2020 by D.L. Bishop
Always find everything I’m looking for with nice staff
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December 2019 by TOMA JACKSON
Buyer beware. I purchased a lighted wood Christmas tree that would not light up. Because of the defect, the associate discounted it for me. Once I got the tree home, I realized that it is very wonky-it leans forward and will not stand up straight for very long, eventually it just falls over. I called the store and was told that because it was discounted, I could not return it. I was not told this by the store associate at the time of purchase and my receipt does not say "as is". I called customer service and was told by the rep that I spoke with that if the receipt did not say "as is", the store should return it for a refund and that she would reach out to the store for me. She called me back hours later to say that the manager would exchange the tree, but no refund would be given and that it was left up to the store as to how they handled returns. Will not be purchasing anything else from Kirkland's. Would give no stars if I could.
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September 2019 by Ronnie Sanders, MS
There's a black lady that works at night. I am not sure of her name though. I do know that she has two jobs She is excellent with customer service she takes time to make sure I'm finding everything I need . She shows me where all the sales and helps me pick out different decor.
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May 2018 by Quintin Moody
The store address is wrong on the internet and it needs to be changed. It will send you to the wrong location.
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November 2017 by Debbie Westerfield
Wrong address. There was NO Kirklands at this location. Just a dead end street. Very upset!!!
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October 2017 by Jade Richardson
Possibly the WORST customer service I have ever received. I live about an hour away from the store, and I was headed there to pick up a mirror that had been shipped there. Along the way, I realized that I would get there literally 2 minutes after they closed. I called the store and explained my situation. The lady was very rude, and she said, “We close the doors exactly at 6. Try again another day.†Is this a joke? Anyways, after I FINALLY get to pick up my item, I will never step foot in this Kirkland's again or get anything shipped to their store.
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February 2017 by Cynthia McMillen Kinney
Lots of items I like. Sales people are very considerate and helpful.
