Direct Auto Insurance receives consistent praise for excellent customer service. Staff members are described as sweet, nice, positive, helpful, knowledgeable, professional, courteous, patient, and reliable. They take their time to explain policies, help find necessary information, and ensure customers get the best coverage and price for their needs. Agents are noted for going above and beyond, providing timely service, and answering all questions thoroughly. Multiple reviewers specifically recommend the agents for all insurance needs, citing a 10/10 experience and stating they will recommend the service to friends and family.
I called yesterday for a quote and Miss Chranautica Cox was so sweet & nice she informed me on the things I needed. She didn’t turn me down she explained and help me find my Vin I will be calling her so she can finish because her attitude is so sweet & positive
October 2025
Charin was the best very helpful, knowledgeable of her job and so nice. Charin took her time with me making sure I got the best coverage for my money she’s one of the best at the Tupelo location.
October 2025
Mrs. Jacqueline is very professional with getting my insurance quote and needs done in a timely manner. She’s the best!
