Lowe's ProServices

Hardware Stores
Lowe's ProServices is a business that has received mixed reviews from its customers. While some customers have had positive experiences, such as receiving excellent customer service from associates like Michael, Rihanna, Joe, and Tanner, others have reported encountering rude and unhelpful employees who lack the necessary knowledge to assist them. The reviews highlight the importance of employee training and customer service skills. Customers appreciate when associates take the time to listen, understand their needs, and provide helpful solutions, as in the case of Michael's assistance with the wood selection. On the other hand, some customers have expressed frustration with employees who are short-tempered, lack product knowledge, and are unable to effectively address their inquiries. Despite these inconsistencies, Lowe's ProServices is praised for its military discounts, which seem to be appreciated by some customers. Overall, the business appears to have room for improvement in terms of ensuring consistent and high-quality customer service across all of its locations.

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1. Starkville, Mississippi