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October 2023 by Sarah Wintermantel
Never had any issues until today. Took my car in for an oil change yesterday around lunchtime. I never received notification that my car was finished. I called last night an hour before close to see if it was done and no one answered. I went back up to the auto center to see if someone could check me out and they had closed up shop early. I went back up there today to get my car, and they couldn’t find my keys for about 30 mins. I went out to my car after paying and the entire driver seat was covered in grease. I had to drive home with paper towels on the steering wheel to keep from getting it on my hands. I have never had any issues with this auto center, but today was enough to not go back. Complete lack of respect or work ethic from the employees.
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September 2023 by will austin
DO NOT COME HERE. I came in and asked for 4 tires. They said, “Okay, you got 2 oil changes ahead of your car and we will bring it in and put your tires on”….Then about 7-8 cars later, I asked about my car and they stated that oil changes are separate from Tires and one doesn’t have anything to do with the other. I’m like…”Okay… well are they going to pull mine in since there is no cars getting tires??” I then had to wait for another 30 minutes before they pulled it in. Then the guy they had changing the tires was the slowest person I have ever seen work. He would do about 1 tire every 20 minutes. I’ve never seen anything like it. I used to mount and balance tires for a living and this is ridiculous. I will NOT be coming back.Service: Auto tire replacement
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August 2023 by Javon Marion
Horrible. Inaccurate record keeping. And they stated they had the tires in stocks while at the store. Left truck and they called me 30 minutes later stating they did not have the tires. Waited 3 hours for one tire to be installed. I wanted two....
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July 2023 by Destiny “LadyTiny” Lee
Very grateful for the team in the auto center. Nikita was able to help me get my flat fixed when nearly all of their techs were gone for the day! Life saver!Service: Tires
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June 2023 by Daniel Thomas
It is not possible that they made my wife wait 2 hours just to tell her that the person who takes care of these types of cars is not in the place, they are not aware that we all have our time busy to be wasting it in the auto center
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March 2023 by Tashiana Moredock
Will never go this store for auto needs ever again.. Came to get a battery(battery was in stock) and oil change nearly 2hrs later they tell me it's too much to take off then she says it won't start(IT NEEDED A NEW BATTERY??) to replace battery on a 2016 Ford Escape so with that they also denied to do my oil change. Had they replaced the battery first the oil change could have been done..? It's the level of laziness and unprofessional manners for me!! Do better Walmart
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February 2023 by April Echols
Catching a flat can definitely be an inconvenience. I purchased all 4 of my tires with a warranty from Walmart last year, I went to one Walmart and they were out of my tire size. I called another one and their location was also out of my size tire. I called the Southaven location and they were in stock. The service was fast for the amount of people who were ahead of me. The only disappointing encounter I faced was the lady who yelled at me about my children playing on the bikes that were already laying on the needed to be mopped floor. It’s not what you say it’s how you say it, I guess customer service isn’t being taught anymore. However, my service experience was good.
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January 2023 by Guied交叉
DisorganizedLack of communication between employees and customersJust go to Gateway Tires ? save yourself a blank trip
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January 2023 by Tonya Johnson
Been here before for car services. Auto team excellent. Even if there is a long waiting list the staff informs you of what's going on. I think other customers would agree with me that your prices on different services are still low from when I was before and that was some time ago. Times are so hard now and even if your auto service dept prices went up a few dollars it still makes a difference compared to everything else
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November 2022 by Slim slimtat
Went on a Saturday and got there a little late and wasn't able to get 2 tires done, came earlier on Sunday and was able to be seen. The employees are very nice and the mechanics are on point. Great job everyone!
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November 2022 by Devyn Spencer
Took 3 hours to get my tires put on. What is the point of an appointment if they don't even start your car until an hour and a half after your scheduled appointment. Whole thing was insane. And I wasn't the only one who waited for hours. They spent more time standing around talking then working on cars.
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November 2022 by Louu Frank
If it says the auto center opens @7am that’s when the employees should be working. Here it is, 7:15am and no one’s in the auto center at all, still closed. Wasting people’s time
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October 2022 by Leysha J
I had to go get air put in my tires at this Southaven location and the lady who checked me in was fantastic. She was very knowledgeable about the products they had in stock and the services that they provide. The automotive technician who put air in my tires was very friendly and help.
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October 2022 by Ashalina J
I had to go get air put in my tires at this Southaven location and the lady who checked me in was fantastic. She was very knowledgeable about the products they had in stock and the services that they provide. The automotive technician who put air in my tires was very friendly and help.
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September 2022 by Sharnice L. Kennedy
Young cocky guys working on the cars!! Dipstick wasn’t on FULL!! Didn’t put my air caps back on my tires!! Check engine light on three days later!! NOT RECOMMENDED AT ALL. Never tf again.??