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June 2024 by only one
I was helped today by mary who charged me for a activation fee,1st month bill, and sim card only to tell me she couldnt turn the phone on or give me a refund. Now verizon acting like i never been in the store. Very unprofessional, would not recommend using this location for help.
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May 2024 by JIM COLEMAN SR.
I visited the store this evening and was about to make a purchase of a iPhone pro max and was told since it was after 6pm (actually 6:06pm ) that the apps from my old phone could not be transferred to the new phone. Does it really take that long to add apps? Really
Unfortunately I was unable to purchase the phone
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March 2024 by LuciusD “Lucius D Drago” Drago
Incompetent employees. Wanted to get home internet. They kept trying to pull my account up. Nothing was working but when they called customer service didn't have a single problem. When I asked the rep why couldn't they pull it up the Said they dont know and the manger didn't either so I will never be back to that location.
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February 2024 by Steve Phelps
Valerie was wonderful!!
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January 2024 by Michael Masaitis
Fast service!
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January 2024 by K V*
This Verizon has proven to be the worst Verizon to go in. Customer service is horrible. They are lazy and tell you they can’t establish a new account or port numbers over. But when we called customer service, it was done in less than 10 minutes. They are unprofessional and disrespectful because they walk away when you’re still talking. The phone was out of stock and she didn’t offer to order it or check with another Verizon. This incompetent behavior angers customers and causes them to go to different companies. This whole store and its employees need to be revamped. Either additional customer service training is needed, training on how to effectively do their job, or just hire someone that wants to work.
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November 2023 by Chito Martinez
Be aware of this location. I purchased 5 phones august 2019, due to where i live I did not have service. I brought the 5 phones back the very next day and paid the open box fee for 2 of the 5 phones. The location received the phones and told me the account was closed and I did not owe any balance since there was a return policy and I brought the phones back after 1 day. I received a collection notice in the amount of 1,740.00 saying I owe for the phones and reported it to the credit bureau. Do not purchase from Verizon or this location. Be ware of what they will do. You have been warned. Verizon is a worthless company and now they are trying to steal from me. I wont pay this not or in the future. Not happening.
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November 2023 by Jesse McDonald
I had a trade in phone get lost in transit between the Verizon store and their warehouse. The professionals here worked hard to help me track it down and get my trade in credit restored!
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October 2023 by Haroon alrowhani
Bad customer service.
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October 2023 by Shoniece Bedenfield
Everyone was so helpful
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September 2023 by Ashley Crossman
I really like them. The staff was so kind, helpful and polite.
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August 2023 by Fred S.
I went in there lately and got no help and was treated in a very racist fashion. These people are devils.
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June 2023 by Sandra Smeltzer
Absolute horrible service today. We understood the AC wasn’t working and it was hot, however you had customers. No one was willing to help us. They were all sitting or taking a personal phone call and walking away from us they didn’t want to be bothered. Never have I ever encountered such horrible customer service with Verizon. Very rude! Never going back there.
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June 2023 by Dorothy williams
Very professional. Suggested several plans for me to choose from.
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June 2023 by Greg Cobb
Still great service with no headaches and a nice, remodeled store.
