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October 2023 by Bradley New
Jake was great. We tried se earlier different beds before deciding on our purchase. We never felt rushed or pressured.
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October 2023 by Michael Huffman
Very good sales staff they have helped in many ways to gete what I wanted
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September 2023 by Peggy Euell-Depriest
Excellent Customer service, Jake was wonderful. The beds are awesome, looking forward to it, the firmness was amazing.
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August 2023 by Lecia Jarrell
Wonderfully kind. Parris and Jake could not have been more helpful. Parris' demonstration provided all the information I needed to make the purchase decision.Jake is very knowledgeable and shared details of delivery set up, Sleep IQ app and benefits of belonging to the the"inner circle". I am anxiously awaiting the arrival of our bed in the hope that it may assist in managing my husband's health issues.Many thanks Parris and Jake !!
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March 2023 by Willette Gray
I told Jake that I needed my side of the bed to be firm and my husband needed his side to be soft. So, my range is 85 to 100 and my husband range is 70 to 80 which is prefect for the both of us. I can't wait to receive our mattress March 2, to get a good night's sleep. Thank you Jake.
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March 2023 by Josh Sparwasser
The manager was great. She took her time and answered all our questions. Would recommend this store all the time.
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February 2023 by John Farris
This was a very pleasant experience. Things were explained in a very professional manner. Our sales rep helped us decide on the items needed to make our sleep experience better.
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December 2022 by Terry C.
Be aware of this store/company as they don't stand behind their products. Bought a king size dual action frame in June of 2019 when moved here. Spent a little over $ 7,000 For all. August of 2022 the remote that is very handy to make adjustments quit working Went to store which said have to call customer service. They said it was out of warranty after 2 years in June but would be happy to sell replacement for $ 40.00 Spend that kind of money and they don't replace a $ 40.00 remote 2 months past warranty. Would never recommend this company to anyone.
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November 2022 by Gary Boisseau
Great experience at this location! Our manager/salesperson was knowledgeable and friendly, too. Oh, and we love our new bed, too.
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October 2022 by virgil yancey
if I could give them no stars I would do it. I once had a sleep nber bed and loved it. I'd like to buy another new king size bed. Yet, every time I call them, the number is busy, I went to do a prequal and sleep number claimed it wouldn't affect my credit, I should have stuck with my first instinct and not did it. I now have a hard inquiry from them on my credit report and I'm not happy.Thanks for nothing sleep number, you really deserve zero stars?
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October 2022 by Lisa B
The sales lady was very friendly and took her time to understand what we were looking for.
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September 2022 by Whitley Stephens
The bed is ok but over priced. We have now had it for just over two years and had problems with the air chamber and cover. With the 15 year limited warranty we were out over $300 for the repairs. BULL!
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December 2021 by Scot Simmons
Had a great experience at the store and the staff was very knowledgeable. We actually purchased a mattress.
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December 2021 by Brian Keller
We waited a month for the bed to be delivered. On the delivery day they were supposed to arrive sometime between 4 and 7 PM. They arrived at 3 an hour before the agreed to time and since we were not home they left. I called them 20 minutes before the agreed to time and they said they would not come back and we would have to reschedule. The local store said there was nothing they could do. Apparently once they make the sale you are on your own to deal with the corporate people. We did not get the bed and at this point we do not know if or when we will. The customer service is absolutely terrible. You will spend a long time on hold waiting to talk to someone and then they will politely tell you they don’t care.
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October 2021 by Patsie Harris-DeGraff
If you are looking to purchase a new mattress the southaven sleep number store is a great place to start. The sales Associates are very knowledgable, patient and helpful. Michael Woods takes the time to explain mattresses and demostrate what to look for is choosing a new mattress. There is no pressure selling and to top the total experience the sleep number mattresses are wonderful.
