Petco is a health and wellness company focused on pets. The Southaven store offers brand-name nutrition and supplies for many types of animals. It provides full-service grooming, veterinarian services, vaccination clinics, pet adoption, and training classes. Customers note the friendly, nice, polite, and helpful staff. One customer reported that staff honored a sale price on a different item when an original was out of stock. However, multiple reviews state the store is consistently a mess. Aisles are always full of delivery items and blocked by pallets of food, with whole sections inaccessible. Products fall from pallets into aisles, creating a hazard. Customers frequently leave without the products they came for because pallets cannot be moved. One reviewer mentioned the store seems to be under new management that is cleaning things up, but the disarray remains a significant issue, with some customers choosing to shop elsewhere despite higher prices. The harness section was also reported to be in total disarray.
Prices are just a little high for my taste. Good staff. Friendly atmosphere
December 2024
The staff are inattentive and sometimes rude. Twice I've gone for crickets and left with none because the packaged ones were all dead and no one would help me with the loose ones. I now go to Olive Branch instead.
November 2024
Friendly Staff. I went to pick up my order but didn't know until I got there that they were out of my blue buffalo dog treats. Customer support allowed me to purchase another treat and she honored the same price.
