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December 2023 by Google user
Poor, planning, poor customer service and I would not recommend their service department. I show up for my appointment only to be told they don't have me down and I took a vacation day for this, I asked when is any tech available and they stated we do t know what our techs are working on and I said can I come in on a Saturday and again they are not sure what tech will be here and I asked who is managing the techs and no response. They said to bring it in next week and drop it off with no timeline of return, all this for a radio with no antenna service.
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November 2023 by Ben T.
Landers Ford South was more then helpful with my purchasing experience. I know what I wanted on my next vehicle and after a long and wide search nation wide I was able to locate the perfect match. I'm in Northern Illinois and there are plenty of other Ford dealers between Chicagoland and Memphis but the treatment I received from Landers staff (in particular from Taylor Wondries and Michael McKinney) was outstanding. They ensure that I had all the details on the vehicle and the paperwork in order prior to my trip there. Once at the dealer, I felt like a true VIP, they took their time to get me all familiarized with the new options and functions of the truck. I'm a car person, so it was nice to have Mike dedicate his time to simply chat about all the in's and out's specially with an EV. After my road trip back home, I still needed their support as buying out of state for a IL resident appears to be a challenge for Illinois Secretary of State to process tags and registration. However, the staff at Landers went above and beyond by offering all their help possible to ensure I can enjoy my brand new vehicle. I won't be due for a vehicle for a while, but I'll be sure to always think of Landers and the amazing experience I had. I hope other dealers could follow their steps as they have an excellent customer service model. Thank you Taylor and Mike!
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August 2023 by Anthony Dunn
Parts department has always been outstanding!! I maintain 6 Ford vehicles for the company I work for.
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June 2023 by Peggy Hoover
A sales person Chris went above and beyond to help me with the parts I needed for my truck no one in southern Mississippi could find thanks Chris
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June 2023 by shequetta linzy
They were absolutely horrible. My daughter took her car there. She gave them her phone number to call her when it was done. They never called. They closed the service center, and her car had to stay overnight. When I asked them why she wasn't called to get the car, they tried to lie and say we texted her, and someone said they didn't have a car there and used bad words. She said obviously it wasn't your daughter. She said I was showing my boss and other coworkers ( they open at 7am fyi and I was there at the door at 6:59am) before I could ask She said I don't have the messages anymore. You just showed it to them, right?!!! I wouldn't take my bicycles there for service.
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April 2023 by T. Michelle Warren
Oil change was completed within 1.5 hours
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January 2023 by Lillian Cronk
They worked with me. I had never been there before. They were helpful and polite.
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October 2022 by April Johnson
Service here is the absolute best you can possibly get whether you are buying a vehicle or just having it serviced
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October 2022 by David Sprinkle
Three week wait for appointment, mis diagnosed problem, very expensive quote
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August 2022 by Chris Clark
No one enjoys having to interrupt their schedules due to truck/car troubles. When it happens take it to Landers Ford. They've always been straightforward with quick turnarounds.
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August 2022 by Chuck Fennell
Took care of my wife's vehicle in a professional manner. They were very quick & efficient....
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August 2022 by Kay Obergfell
You don't even want to know.
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August 2022 by Jess G.
Mike in the service department is rude and condescending. I took a new vehicle for service because I kept getting a low tire warning. I stated that I needed to have a tire checked and repaired. He proceeded to tell me about all of his appointments and limitations. He topped it off with a flippant, "You can take a vehicle anywhere to have a tire checked." I explained to him that I was aware of that but I had a tire protection plan through Ford and didn't want to void it by having a repair anywhere else. He hunched his shoulders and kept talking at me about the constraints and lack of workers.I'd never been serviced at Landers Ford South, although it's about 5 minutes from my house, and after today, I know that I won't be going back.
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August 2021 by NY
Did a good oil service on our vehicle....
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June 2021 by Michael M.
Devin and the staff in the service department treated me very well. They are professional, attentive, and respectful. Got my truck in right away did my 10,000 mile service and a few warranty issues. For your next vehicle needs give Landers Ford a call.